Phlebotomist Team Lead

UnitedHealth Group•Wellesley, MA

4d•$18 - $32•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. With direct supervision, coordinates the daily support operations of the Lab Associate group. Serves as functional supervisor or team leader for other Lab Associates. Functions and performs all job tasks and patient testing as the Lab Associates. Position Details: Schedule: FT, 40 hours. Monday – Friday, 9am – 5:30pm. Will be required to be on-call once per month. Must be flexible to work different shifts as needed depending on business need. Department: Laboratory Location: 230 Worcester St. Wellesley, MA Primary Responsibilities: Exhibits high level of technical skill and functions as resource for other Lab Associates. Functions as a Lab Associate as needed Takes lead role in ensuring department workflow is of a high quality Implement operational procedures in accordance with established guidelines. May make minor modifications to standard procedures. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly May act as point of contact for patient and clinician inquiries, problems and complaints. Refers complex issues or requests for test results to appropriate resources Monitors routine data and information flow for the unit and notifies supervisor of any deviations May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit Assured assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations May handle scheduling, timesheet and payroll issues for staff Performs other duties as assigned Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols Follows HIPAA privacy guidelines without deviation when handling protected health information Supervisory Responsibilities: Directs and monitors work for small group of Lab Associates. Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff. Provides input into evaluating performance. May act as supervisor in absence of actual supervisor. What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
3+ years of experience performing the duties of a Lab Associate
Strong interpersonal skills needed with the ability to interact effectively with patients and medical professionals
Sound judgement with the ability to work and make decisions in a fast-paced environment

Nice To Haves

American Heart Association Basic Life Support (BLS) experience
Advanced level of knowledge of Cardiac Life Support (ACLS)
Knowledge of medical terminology and certification for CPR

Responsibilities

Exhibits high level of technical skill and functions as resource for other Lab Associates. Functions as a Lab Associate as needed
Takes lead role in ensuring department workflow is of a high quality
Implement operational procedures in accordance with established guidelines. May make minor modifications to standard procedures. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly
May act as point of contact for patient and clinician inquiries, problems and complaints. Refers complex issues or requests for test results to appropriate resources
Monitors routine data and information flow for the unit and notifies supervisor of any deviations
May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
Assured assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards
Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations
May handle scheduling, timesheet and payroll issues for staff
Performs other duties as assigned
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols
Follows HIPAA privacy guidelines without deviation when handling protected health information
Directs and monitors work for small group of Lab Associates. Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff. Provides input into evaluating performance. May act as supervisor in absence of actual supervisor.

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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