Phlebotomist Representative II - Hospital

Quest Diagnostics•Kokomo, IN

6d•Onsite

About The Position

The Phlebotomist Representative II represents Quest Diagnostics to patients in a hospital setting and collects high-quality blood specimens while following established practices and procedures. The role involves direct patient contact, explaining procedures, and creating an atmosphere of trust and confidence while drawing blood safely, skillfully, and accurately. The position requires attention to process excellence, confidentiality, and accurate patient information, and may involve working in fast-paced conditions with challenging patient and environmental circumstances. The role performs phlebotomy and related specimen-processing tasks and, depending on site operations, may support pre-analytical laboratory functions. The employee may rotate through inpatient, outpatient, physicians’ office, and emergency department settings. The position is based in Kokomo, Indiana, with a Monday-to-Friday schedule of 5:30 AM to 2:00 PM and rotational weekends; staffing needs may also require holidays, on-call availability, and overtime.

Requirements

At least one year of phlebotomy experience, including heel stick, pediatric, geriatric, and capillary collections.
High school diploma or equivalent.
Availability and flexibility based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to produce quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Strong customer focus and ability to interact positively and communicate openly with peers, supervisors, and patients.
Ability to adapt to change, handle multiple priorities in a high-volume setting, and make sound decisions based on established procedures.
Ability to follow applicable Quest Diagnostics policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Ability to lift and carry objects, frequently in the 1–15 pound range and also in the 16–25 pound range; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit, stand, and walk for long periods; use stairs or elevators to move between floors; perform frequent to constant repetitive tasks with the dominant hand; and use fine hand dexterity and steadiness.
Ability to perform positional activities including balancing, bending or kneeling, pushing or pulling, reaching, and twisting.
Ability to use a phone and PC extensively; position may require travel.

Nice To Haves

At least two years of phlebotomy experience.
Experience in a hospital environment.
Customer service or healthcare experience.
Keyboard and data-entry experience.
Phlebotomy certification (required in certain states, including California, Nevada, Washington, and Louisiana).

Responsibilities

Perform venipuncture and capillary blood collection on patients of all ages, including pediatric and trauma patients.
Accurately label and process specimens according to laboratory protocol.
Maintain cleanliness and organization of phlebotomy carts and work areas.
Administer oral solutions, such as Glucola, according to established training.
Perform data entry and process specimens, including labeling, centrifuging, splitting, and freezing when required by test orders.
Perform assigned clerical duties, including data entry, inventory and supply stocking, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Follow infection-control and safety protocols.
Assist with compiling and submitting monthly statistics and data.
Maintain phlebotomy logs, including maintenance and temperature logs, accurately and on time.
Complete patient registration and test-order data entry, retrieve orders from the database, and manage Standing Orders.
Complete training courses and stay current on phlebotomy techniques.
Assist with special projects and teams; stay informed about company communications and help distribute technical information to the work group.
With appropriate training, mentor and support new employees and help them transition into the hospital work environment and established procedures.
Assist with periodic inventory counts.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
Assist supervisors with implementing phlebotomy-service SOPs in accordance with Quest Diagnostics guidelines.
Keep facilities neat, clean, and in good repair; notify the Group Leader or Supervisor about needed repairs and maintenance.
Rotate through inpatient, outpatient, physicians’ office, and ED settings as required.
Sign off on new-hire initial, bi-annual, or annual training competencies.
When supporting pre-analytical operations, receive, sort, rack, and prepare specimens; pick up, transport, deliver, and manage pending specimens; and package specimens for send-out testing in accordance with workflows and requirements.
Identify specimen type, integrity, labeling, or information issues during specimen handling and resolve them within the role’s scope or escalate appropriately.
Follow compliance and regulatory policies for test ordering and specimen handling; develop the ability to research order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
Perform additional duties and responsibilities as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program (Blueprint for Wellness®).
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans; eligible candidates may also receive annual performance bonus compensation.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.