Phlebotomist Representative I - Hospital

Quest Diagnostics

4d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to hospital patients and draws quality blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while maintaining patient trust and confidentiality. The successful candidate works in a fast-paced hospital environment and demonstrates process excellence, sensitivity to patient information, and Quest Leadership Behaviors.

This is a float role serving Butterworth and Blodgett Hospitals in Grand Rapids, Michigan. The stated schedule is every Tuesday and Thursday, plus every other Saturday and Sunday, from 4:00 AM to 12:30 PM. Depending on site operations and the work model, hospital phlebotomists may also support pre-analytical laboratory functions.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability to meet staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• High school diploma or equivalent.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus, positive interactions, open and transparent communication with peers, supervisors, and patients, adaptability to change, and knowledge of the business.
• Commitment to applicable Quest Diagnostics and hospital system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Ability to lift and carry objects frequently weighing 1–15 pounds and to lift and carry objects weighing 16–25 pounds; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for extended periods; use stairs or elevators between floors; perform frequent to constant repetitive tasks with the dominant hand; and maintain fine hand dexterity and steadiness.
• Ability to perform positional coordination involving balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
• Ability to use a phone and PC extensively and perform work requiring prolonged eye-hand coordination.
• Ability to work in a hospital environment with exposure to patient temperament and graphic traumas.

Nice To Haves

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard and data-entry experience preferred.
• Phlebotomy certification preferred; required in certain states, including California, Nevada, Washington, and Louisiana.
• Preferred technical training or professional licensing.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol, including data entry, centrifuging, splitting, and freezing specimens as required by test orders.
• Maintain clean, organized phlebotomy carts and work areas, and ensure facilities are neat, clean, and in good repair; report required repairs or maintenance to a Group Leader or Supervisor.
• Administer oral solutions according to established training, such as Glucola.
• Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones as needed.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete patient registration, enter test orders from requisitions or retrieve them from the database, and manage Standing Orders where applicable.
• Complete training courses and stay current with phlebotomy techniques and company communications.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ office, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Perform additional duties and responsibilities as needed.

Benefits

• Vacation and Health/Flex Time for eligible part-time employees scheduled to work at least 20 hours per week.
• Six holidays plus one “MyDay” off for eligible employees regularly scheduled to work 20 or more hours per week.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED