Phlebotomist Representative I - Hospital

Quest Diagnostics

4d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and collects quality blood samples while following established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence by explaining procedures and collecting specimens skillfully, safely, and accurately. The employee demonstrates Quest Leadership Behaviors, process excellence, and sensitivity to patient confidentiality and information accuracy.

The successful applicant works in a fast-paced hospital environment and rotates among inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. Depending on site operations and the care model, hospital phlebotomists may also support pre-analytical laboratory functions.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• High school diploma or equivalent.
• Ability to lift light to moderately heavy objects; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods; use stairs and/or elevators; and perform frequent to constant repetitive tasks with the dominant hand.
• Ability to perform work requiring extensive eye-hand coordination, fine hand dexterity and steadiness, and positional coordination, including balancing, bending/kneeling, pushing/pulling, and reaching/twisting.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to produce quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
• Demonstrated customer focus and ability to interact positively and communicate openly and transparently with peers, supervisors, and patients.
• Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

Nice To Haves

• One year of phlebotomy experience.
• Customer service and healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
• Perform assigned clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair, and notify the Group Leader or Supervisor about necessary repairs and maintenance.
• Complete training courses and stay current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Part-time employees scheduled to work at least 20 hours per week are eligible for vacation and Health/Flex Time.
• Part-time employees regularly scheduled to work 20 or more hours per week are eligible for six holidays plus one “MyDay” off.
• 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual, no-cost Blueprint for Wellness® health assessment program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED