Phlebotomist Representative I - Hospital

Quest Diagnostics • Grand Rapids, MI

5d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and draws quality blood samples according to established practices and procedures. The role involves explaining procedures and collecting specimens skillfully, safely, and accurately while building patient trust and protecting the confidentiality and accuracy of patient information. Successful applicants work in a fast-paced hospital environment and rotate among inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. This is a float role serving Butterworth and Blodgett Hospitals in Grand Rapids, Michigan. The listed schedule includes every Tuesday, Wednesday, and Thursday from 10:30 PM to 7:00 AM, every other Monday, and every other weekend (Friday and Saturday). Shift differentials may apply to some or all hours worked on second and third shifts.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to demonstrate customer focus, positive interactions, open and transparent communication, adaptability to change, and knowledge of the business.
• High school diploma or equivalent.

Nice To Haves

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard and data-entry experience.
• Phlebotomy certification preferred; required in certain states, including California, Nevada, Washington, and Louisiana.
• Depending on site operations and model, hospital phlebotomists may also support pre-analytical laboratory functions.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones as needed.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test orders, and management of standing orders.
• Keep facilities neat, clean, and in good repair, and advise the Group Leader or Supervisor of needed repairs and maintenance.
• Complete training courses and stay current on phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost Blueprint for Wellness health assessment program.
• healthyMINDS mental health program.
• Vacation and health/flex time.
• Six holidays plus one “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED