Phlebotomist Representative I - Hospital

Quest Diagnostics • Grand Rapids, MI

5d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and draws quality blood samples in accordance with established practices and procedures. The role involves direct patient contact, explaining procedures, and creating an atmosphere of trust and confidence while collecting specimens skillfully, safely, and accurately. The position emphasizes process excellence, confidentiality, accuracy of patient information, and compliance with Quest Leadership Behaviors in a fast-paced hospital environment.

This is a float role covering Butterworth and Blodgett Hospitals in Grand Rapids, Michigan. The scheduled shift is every Sunday and Tuesday from 10:30 PM to 7:00 AM, with every other weekend (Friday and Saturday). Employees may be eligible for a shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours; further details are provided if an offer is extended.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• High school diploma or equivalent.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Superior customer focus and ability to engage positively and communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and knowledge of the business.
• Committed to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

Nice To Haves

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard and data-entry experience.
• Phlebotomy certification preferred; required in certain states, including California, Nevada, Washington, and Louisiana.
• Depending on site operations and model, hospital phlebotomists may also support pre-analytical laboratory functions.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform assigned clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, accurately and on schedule.
• Complete applicable data entry requirements accurately, including patient registration, test orders, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair, and advise the Group Leader or Supervisor of required repairs and maintenance.
• Complete training courses and keep current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay current on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Part-time employees scheduled to work at least 20 hours per week are eligible for vacation and Health/Flex Time.
• Part-time employees regularly scheduled to work 20 or more hours per week are eligible for six holidays plus one “MyDay” off.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual, no-cost health assessment program, Blueprint for Wellness®.
• Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED