Phlebotomist Representative I - Hospital

Quest Diagnostics•Wayne, MI

13d•Onsite

About The Position

The Phlebotomist Representative I works in a hospital environment and represents Quest Diagnostics to patients. The role draws and processes quality blood samples while following established practices and procedures, creating an atmosphere of trust and confidence, and explaining procedures to patients. The position requires attention to process excellence, confidentiality, patient-information accuracy, and safe, skillful specimen collection. Work may rotate among inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. Depending on site operations and model, the role may also support pre-analytical laboratory functions.

Requirements

Proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
High school diploma or equivalent.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to lift and carry objects, frequently in the 1–15-pound range and also in the 16–25-pound range; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit, stand, and walk for long periods, use stairs and/or elevators, perform frequent to constant repetitive tasks with the dominant hand, and maintain fine hand dexterity and steadiness.
Ability to perform positional coordination activities including balancing, bending or kneeling, pushing or pulling, reaching, and twisting.
Ability to use a phone and PC extensively; the position requires long hours of eye-hand coordination.
Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
Ability to demonstrate customer focus, engage positively, communicate openly and transparently with peers, supervisors, and patients, embrace change, and understand the business.

Nice To Haves

One year of phlebotomy experience.
Customer service and healthcare experience.
Keyboard and data-entry experience.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Perform venipuncture and capillary blood collection on patients of all age groups.
Accurately label and process specimens according to laboratory protocol.
Maintain cleanliness and organization of phlebotomy carts and work areas.
Administer oral solutions according to established training, such as Glucola.
Enter data and process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
Perform assigned departmental clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Observe infection-control and safety protocols.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, in a timely manner.
Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
Keep facilities neat, clean, and in good repair, and advise the Group Leader or Supervisor of needed repairs and maintenance.
Complete training courses and stay current with phlebotomy techniques.
Communicate effectively with patients, nursing staff, and laboratory personnel.
Participate in special projects and teams.
Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
Assist with training new staff or students as needed.
Stay up to date on company communications.
Perform additional duties and responsibilities as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Possible shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.