Phlebotomist II Representative - Hospital

Quest Diagnostics • Hackensack, NJ

9h • $19 - $29 • Onsite

About The Position

Quest Diagnostics is hiring a Phlebotomist II Representative for a hospital-based position at HUMC in Hackensack, New Jersey. The role represents Quest Diagnostics to hospital patients and involves collecting quality blood samples while following established practices and procedures. The phlebotomist explains procedures, builds patient trust, and collects specimens skillfully, safely, and accurately, with attention to process excellence, confidentiality, and accurate patient information. The work takes place in a fast-paced hospital environment and may involve challenging patient and environmental conditions.

The role includes phlebotomy and specimen processing, patient and client communication, recordkeeping, departmental clerical duties, and support for pre-analytical laboratory operations depending on site needs. The position rotates through inpatient, outpatient, physicians’ offices, and emergency department settings as required. The posted schedule is rotating, 7:00 AM to 3:30 PM, with flexibility required for staffing needs, including weekends, holidays, on-call work, and overtime.

The pay range is $24.50–$26.25 per hour. Salary offers depend on factors such as relevant skills, training, experience, education, certifications, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. The position requires a high school diploma or equivalent and at least one year of phlebotomy experience, including heel stick, pediatric, geriatric, and capillary collections.

Requirements

• At least one year of phlebotomy experience, including heel stick, pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• High school diploma or equivalent.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Commitment to applicable Quest Diagnostics policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Strong phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus and positive interactions; ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change; and knowledge of the business.
• Ability to handle multiple priorities in a high-volume setting.
• Ability to make decisions based on established procedures and exercise good judgment.
• Ability to lift and carry objects frequently in the 1–15-pound range and also lift and carry objects in the 16–25-pound range; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods and perform duties requiring extended eye-hand coordination.
• Ability to use stairs and/or elevators to move between floors as required.
• Ability to perform frequent to constant repetitive tasks with the dominant hand throughout the day.
• Fine hand dexterity and steadiness, and positional coordination involving balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
• Extensive use of a phone and PC.
• Ability to work in a hospital environment and handle exposure to graphic trauma.

Nice To Haves

• Minimum of two years of phlebotomy experience.
• Experience in a hospital environment.
• Customer service or healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all ages, including pediatric and trauma patients.
• Accurately label and process specimens according to laboratory protocol.
• Maintain clean, organized phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing when required by test orders.
• Perform assigned clerical tasks, including data entry, inventory and supply stocking, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and help ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Assist with compiling and submitting monthly statistics and data.
• Maintain phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete patient registration data entry, enter test orders from requisitions or databases, and manage standing orders accurately.
• Complete training courses and stay current on phlebotomy techniques.
• Assist with special projects and teams.
• Stay current on company communications and help distribute technical information to the work group.
• When appropriately trained, mentor and support new employees, including their transition into the hospital environment and familiarity with established procedures.
• Assist with periodic inventory counts.
• Communicate professionally with clients to resolve or refer problems, document issues, prepare problem documentation, and report critical issues as they occur.
• Assist supervisors with implementing standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Help ensure facilities are neat, clean, and in good repair, and notify the Group Leader or Supervisor of needed repairs or maintenance.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as required.
• Sign off on new-hire initial, bi-annual, or annual training competencies.
• Support pre-analytical laboratory functions as required, including receiving, sorting, racking, and preparing specimens.
• Pick up, transport, deliver, and manage pending specimens for technical departments according to established workflows.
• Package and prepare specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
• Identify specimen issues involving type, integrity, labeling, or missing or incomplete information during sorting, racking, centrifugation, storage, and delivery.
• Resolve specimen-related issues within the scope of the role or escalate concerns appropriately to support timely resolution and continuity of testing.
• Follow compliance and regulatory policies for test ordering and specimen handling.
• Develop the ability to research test-order information using translation tables, laboratory information systems, and the laboratory Directory of Services.
• Perform other related duties as assigned in support of pre-analytical operations.

Benefits

• Annual performance bonus compensation may be available to successful candidates.
• Depending on employment status, benefits may include vacation and health/flex time for eligible part-time employees scheduled at least 20 hours per week.
• Depending on employment status, benefits may include six holidays plus one “MyDay” off for eligible employees regularly scheduled at least 20 hours per week.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Annual incentive plans.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED