Phlebotomist Representative II - Hospital

Quest Diagnostics•Kokomo, IN

6d•$17•Onsite

About The Position

The Phlebotomist Representative II represents Quest Diagnostics to patients in hospital systems and collects quality blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and building trust while drawing specimens safely, skillfully, and accurately. The position requires sensitivity to patient confidentiality and information accuracy, process excellence, and the ability to work in a fast-paced hospital environment, including challenging patient and environmental conditions. The role may rotate among inpatient, outpatient, physicians’ offices, and emergency department settings. Depending on site operations, the position may also support pre-analytical laboratory functions such as receiving, sorting, preparing, transporting, and resolving issues with specimens. The schedule is Monday through Friday, 5:30 AM to 2:00 PM, with rotational weekends. The listed pay range starts at $17.20 per hour.

Requirements

At least one year of phlebotomy experience, including heel sticks and pediatric, geriatric, and capillary collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
High school diploma or equivalent.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to produce accurate, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Strong phlebotomy skills, including pediatric and geriatric collections.
Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; embrace change and demonstrate knowledge of the business.
Ability to handle multiple priorities in a high-volume setting and make decisions using established procedures and good judgment.
Commitment to applicable company policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
Ability to lift and carry objects frequently weighing 1–15 pounds and objects weighing 16–25 pounds; objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit, stand, and walk for long periods; use stairs or elevators; perform frequent to constant repetitive dominant-hand tasks; and perform positional coordination such as balancing, bending, kneeling, pushing, pulling, reaching, and twisting.
Fine hand dexterity and steadiness, prolonged eye-hand coordination, and extensive use of a phone and PC.
Ability to travel if required by the position.

Nice To Haves

At least two years of phlebotomy experience.
Experience in a hospital environment.
Customer service or healthcare experience.
Keyboard and data-entry experience.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Perform venipuncture and capillary blood collection on patients of all ages, including pediatric and trauma patients.
Accurately label and process specimens according to laboratory protocols, including data entry, centrifuging, splitting, and freezing when required.
Maintain cleanliness and organization of phlebotomy carts and work areas.
Administer oral solutions, such as Glucola, according to established training.
Perform departmental clerical duties as assigned, including data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
Observe infection-control and safety protocols.
Assist with compiling and submitting monthly statistics and data, and maintain phlebotomy logs such as maintenance and temperature logs.
Complete patient registration, enter test orders from requisitions or databases, and manage standing orders accurately.
Complete training courses and stay current on phlebotomy techniques.
Assist with special projects and teams, and share technical information with the work group as needed.
With appropriate training, mentor and train new employees and help them transition into the hospital environment and established procedures.
Assist with periodic inventory counts.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues.
Assist supervisors with implementing standard operating procedures for phlebotomy services in accordance with Quest Diagnostics guidelines.
Keep facilities neat, clean, and in good repair, and advise a Group Leader or Supervisor of needed repairs or maintenance.
Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as required.
Sign off on new-hire initial, biannual, or annual training competencies.
Support pre-analytical laboratory functions as applicable, including receiving, sorting, racking, preparing, transporting, delivering, and managing pending specimens.
Package and prepare specimens for send-out testing in compliance with regulatory, safety, and courier requirements.
Identify and resolve or escalate specimen issues involving type, integrity, labeling, or missing or incomplete information.
Research test-order information using translation tables, laboratory information systems, and the laboratory Directory of Services as needed.
Perform other duties as assigned in support of pre-analytical operations.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.