Phlebotomist Representative I - Hospital

Quest Diagnostics • Zeeland, MI

5h • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and draws quality blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while building patient trust and confidence. The position emphasizes process excellence, confidentiality, accuracy of patient information, and Quest Leadership Behaviors in a fast-paced hospital environment.

The role rotates through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. It also includes specimen processing and related clerical tasks, communication with patients and hospital staff, and assistance with training new staff or students as needed. The position is on-call in Zeeland, Michigan, and requires flexibility for staffing needs, including weekends, holidays, and overtime.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to produce quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus and ability to engage positively and communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and knowledge of the business.
• High school diploma or equivalent.
• Ability to lift and carry objects; objects weighing 1–15 pounds are lifted and carried frequently, and objects weighing 16–25 pounds are lifted and carried. Objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods; perform tasks requiring prolonged eye-hand coordination; use stairs or elevators; perform frequent to constant repetitive tasks with the dominant hand; and perform positional coordination such as balancing, bending, kneeling, pushing, pulling, reaching, and twisting.
• Fine hand dexterity and steadiness.
• Extensive use of a phone and PC.
• Position may require travel.

Nice To Haves

• One year of phlebotomy experience.
• Customer service and healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.
• Depending on site operations and model, experience supporting pre-analytical laboratory functions.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform assigned departmental clerical duties, including data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair; advise the Group Leader or Supervisor of needed repairs and maintenance.
• Complete training courses and stay current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay current on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• 401(k) plan, with eligibility for all employees after one month.
• Company 401(k) match of up to 5% of pay, fully vested after one year.
• On-call employees are eligible for a pre-tax and/or Roth 401(k) with company match up to 5% after 12 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED