Phlebotomist Representative I - Hospital

Quest Diagnostics • Taylor, MI

2h • $16 - $23 • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and draws quality blood samples according to established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood specimens skillfully, safely, and accurately while creating an atmosphere of trust and confidence. The employee demonstrates Quest Leadership Behaviors, process excellence, and sensitivity to confidentiality and accurate patient information in a fast-paced hospital environment.

The position rotates through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. It may include departmental clerical duties and, depending on site operations and model, support for pre-analytical laboratory functions. This is an on-call position in Taylor, Michigan. Employees may be eligible for shift differentials for some or all hours worked on second or third shift.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Demonstrated customer focus and ability to engage positively, communicate openly and transparently with peers, supervisors, and patients, embrace change, and understand the business.
• Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• High school diploma or equivalent.

Nice To Haves

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard and data-entry experience preferred.
• Phlebotomy certification preferred; required in certain states, including California, Nevada, Washington, and Louisiana.
• Depending on site operations and model, hospital phlebotomists may also support pre-analytical laboratory functions.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing, as required by test orders.
• Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones when needed.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair; advise the Group Leader or Supervisor of repairs and maintenance needs.
• Complete training courses and stay current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay current on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• 401(k) plan; employees are eligible after one month, with a fully vested company match of up to 5% of pay after one year.
• On-call employees are eligible for a pre-tax and/or Roth 401(k) with a company match of up to 5% after 12 months of service.
• Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED