About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in a hospital setting and collects blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and creating an atmosphere of trust and confidence while collecting specimens skillfully, safely, and accurately. The position emphasizes process excellence, confidentiality, and accuracy of patient information and is assigned to a fast-paced hospital environment. The schedule is every Monday and Wednesday, every third Friday, and every third weekend (Saturday and Sunday), from 4:00 AM to 12:30 PM. The role rotates through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled. Depending on site operations and model, hospital phlebotomists may also support pre-analytical laboratory functions.

Requirements

  • Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
  • Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
  • Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
  • Ability to lift and carry objects frequently weighing 1–15 pounds and to lift and carry objects weighing 16–25 pounds; objects exceeding 41 pounds must not be lifted or carried without assistance.
  • Ability to sit, stand, and walk for long periods; use stairs and/or elevators between floors as required; and perform frequent to constant repetitive tasks with the dominant hand.
  • Ability to perform work requiring long hours of eye-hand coordination, fine hand dexterity and steadiness, and positional coordination such as balancing, bending, kneeling, pushing, pulling, reaching, and twisting.
  • Ability to use a phone and PC extensively. The position may require travel.
  • Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including the dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
  • Ability to communicate clearly and effectively in English, verbally and in writing.
  • Ability to provide quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
  • Superior customer focus, positive interactions, open and transparent communication with peers, supervisors, and patients, ability to embrace change, and knowledge of the business.
  • High school diploma or equivalent.
  • Ability to work in a hospital environment and manage patient temperament and exposure to graphic traumas.

Nice To Haves

  • One year of phlebotomy experience.
  • Customer service and healthcare experience.
  • Keyboard and data-entry experience.
  • Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

  • Perform venipuncture and capillary blood collection on patients of all age groups.
  • Accurately label and process specimens according to laboratory protocol.
  • Maintain cleanliness and organization of phlebotomy carts and work areas.
  • Administer oral solutions according to established training, such as Glucola.
  • Enter data and process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
  • Perform assigned clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
  • Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
  • Observe infection-control and safety protocols.
  • Maintain required phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
  • Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of standing orders.
  • Keep facilities neat, clean, and in good repair, and advise the Group Leader or Supervisor of needed repairs and maintenance.
  • Complete training courses and stay current with phlebotomy techniques.
  • Communicate effectively with patients, nursing staff, and laboratory personnel.
  • Participate in special projects and teams.
  • Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
  • Assist with training new staff or students as needed.
  • Stay current on company communications.
  • Perform additional duties and responsibilities as needed.

Benefits

  • Vacation and Health/Flex Time for part-time employees scheduled to work at least 20 hours per week.
  • Six holidays plus one “MyDay” off for employees regularly scheduled to work 20 or more hours per week.
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
  • Employee stock purchase plan.
  • Education assistance through MyQuest for Education.
  • Annual, no-cost Blueprint for Wellness® health assessment program.
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