Phlebotomist Representative I - Hospital

Quest Diagnostics • Greenville, MI

7d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in a hospital system, drawing quality blood samples in accordance with established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens safely and accurately while building patient trust and maintaining confidentiality and accurate patient information. The successful applicant works in a fast-paced hospital environment and may rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.

The position is based in Greenville, Michigan, with Monday-to-Friday scheduling, variable hours, and rotational weekends. Flexibility may be needed to meet staffing needs, including holidays, on-call work, and overtime. Responsibilities also include specimen processing and data entry, maintaining work areas and logs, following safety and infection-control procedures, completing training, communicating with patients and hospital and laboratory staff, and assisting with staff or student training as needed.

Requirements

• Proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus and the ability to engage positively and communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and knowledge of the company’s business.
• High school diploma or equivalent.
• Ability to lift and carry objects; objects weighing 1–15 pounds are lifted and carried frequently, and objects weighing 16–25 pounds are also lifted and carried. Objects over 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods, use stairs or elevators as required, perform repetitive tasks with the dominant hand, and maintain fine hand dexterity and steadiness.
• Ability to perform positional activities including balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
• Position may require travel.
• Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.

Nice To Haves

• One year of phlebotomy experience.
• Customer service and healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification (preferred; required in certain states).

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions according to established training, such as Glucola.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
• Perform assigned departmental clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff members follow instructions.
• Observe infection-control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair, and advise the Group Leader or Supervisor of required repairs and maintenance.
• Complete training courses and stay current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Part-time employees scheduled to work at least 20 hours per week are eligible for vacation and health/flex time.
• Eligible part-time employees regularly scheduled to work 20 or more hours per week receive six holidays plus one “MyDay” off.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED