Phlebotomist Representative I - Hospital

Quest Diagnostics

19h•Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in a hospital system and collects quality blood samples while following established practices and procedures. The role involves direct patient contact and requires creating an atmosphere of trust and confidence by explaining procedures and collecting specimens skillfully, safely, and accurately. The successful applicant works in a fast-paced hospital environment and demonstrates Quest Leadership Behaviors, process excellence, and sensitivity to patient confidentiality and information accuracy. The position is based in Grand Rapids, Michigan, and is scheduled every Wednesday, Thursday, Friday, and every other Saturday and Sunday, from 6:00 AM to 2:30 PM. Hospital phlebotomists may also support pre-analytical laboratory functions depending on site operations and model.

Requirements

Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
Ability to lift and carry light to moderately heavy objects; objects weighing 1 to 15 pounds are carried frequently, and objects weighing 16 to 25 pounds are carried. Objects exceeding 41 pounds must not be lifted or carried without assistance.
Ability to sit, stand, and walk for long periods; use stairs and/or elevators; and perform frequent to constant repetitive tasks with the dominant hand.
Ability to perform duties requiring eye-hand coordination, fine hand dexterity and steadiness, and positional coordination such as balancing, bending, kneeling, pushing, pulling, reaching, and twisting.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to provide quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
Superior customer focus and ability to engage positively and communicate openly and transparently with peers, supervisors, and patients.
Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, employee health and safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
High school diploma or equivalent.
Extensive use of a phone and PC.

Nice To Haves

One year of phlebotomy experience.
Customer service and healthcare experience.
Keyboard and data-entry experience.
Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.

Responsibilities

Perform venipuncture and capillary blood collection on patients of all age groups.
Accurately label and process specimens according to laboratory protocol.
Maintain cleanliness and organization of phlebotomy carts and work areas.
Administer oral solutions, such as Glucola, according to established training.
Perform specimen data entry and processing, including labeling, centrifuging, splitting, and freezing as required by test orders.
Perform assigned departmental clerical duties, such as data entry, inventory, stocking supplies, and answering phones.
Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff members follow instructions.
Observe infection-control and safety protocols.
Maintain appropriate phlebotomy logs, including maintenance and temperature logs, on time and at the required frequency.
Complete applicable data-entry requirements accurately, including patient registration, test-order entry from requisitions or databases, and management of Standing Orders.
Keep facilities neat, clean, and in good repair; advise the Group Leader or Supervisor of required repairs and maintenance.
Complete training courses and stay current with phlebotomy techniques.
Communicate effectively with patients, nursing staff, and laboratory personnel.
Participate in special projects and teams.
Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
Assist with training new staff or students as needed.
Stay up to date on company communications.
Perform additional duties and responsibilities as needed.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness® health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.