Phlebotomist Representative I - Hospital

Quest Diagnostics • Silver Spring, MD

3d • $21 - $23 • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and collects quality blood samples while following established practices and procedures. The role involves explaining procedures, building patient trust, and collecting specimens safely and accurately. The employee is expected to demonstrate Quest Leadership Behaviors, process excellence, confidentiality, and accuracy when handling patient information. Work takes place in a fast-paced hospital environment, rotating through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.

The position is based in Silver Spring, Maryland, with a Monday-to-Friday schedule whose hours may vary between 2:00 PM and 10:30 PM, and rotational weekends. Staffing needs may also require holidays, on-call availability, and overtime. The stated pay range is $21.00–$23.15 per hour. Employees may be eligible for shift differentials of 10% for some or all second-shift hours and 15% for some or all third-shift hours. Successful candidates may be eligible for annual performance bonus compensation.

Quest describes benefits as depending on whether the position is part-time or full-time. Listed part-time benefits for eligible employees include vacation and health/flex time, holidays and a MyDay off for employees meeting the stated scheduling threshold, a 401(k) or Roth IRA with company match up to 5% after 12 months of service, annual incentive plans, an employee stock purchase plan, education assistance, and an annual no-cost health assessment program.

Requirements

• High school diploma or equivalent.
• Proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to produce quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Demonstrated customer focus, positive interactions, open and transparent communication with peers, supervisors, and patients, adaptability to change, and knowledge of the business.
• Ability to lift and carry objects frequently weighing 1–15 pounds and to lift and carry objects weighing 16–25 pounds; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods and perform duties requiring extended eye-hand coordination.
• Ability to use stairs and/or elevators to move between floors as required.
• Ability to perform repetitive tasks with the dominant hand frequently to constantly throughout the day.
• Fine hand dexterity and steadiness, and positional coordination involving balancing, bending or kneeling, pushing or pulling, reaching, and twisting.
• Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

Nice To Haves

• One year of phlebotomy experience.
• Customer service and healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification; required in certain states, including California, Nevada, Washington, and Louisiana.
• Experience supporting pre-analytical laboratory functions, depending on site operations and model.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing as required by test orders.
• Perform assigned departmental clerical duties, including data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, in a timely manner and at the required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of Standing Orders.
• Keep facilities neat, clean, and in good repair, and report required repairs or maintenance to the Group Leader or Supervisor.
• Complete training courses and remain current on phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay current on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Vacation and Health/Flex Time for part-time employees scheduled to work at least 20 hours per week.
• Six holidays plus one “MyDay” off for employees regularly scheduled to work 20 or more hours per week.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Annual incentive plans.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.
• Potential annual performance bonus compensation.
• Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED