Phlebotomist Representative I - Hospital

Quest Diagnostics • Silver Spring, MD

2d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and collects quality blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while maintaining patient trust and protecting confidential information. Successful candidates work in a fast-paced hospital environment and may rotate among inpatient, outpatient, physicians’ offices, and emergency department settings. Depending on site operations, the role may also support pre-analytical laboratory functions.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• High school diploma or equivalent.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to produce quality, error-free work in a fast-paced environment and work independently with minimal on-site supervision.
• Strong customer focus and ability to communicate openly and transparently with peers, supervisors, and patients; ability to embrace change and knowledge of the business.
• Ability to lift and carry objects frequently in the 1–15-pound range and objects in the 16–25-pound range; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for extended periods; use stairs or elevators; perform frequent to constant repetitive tasks with the dominant hand; and maintain fine hand dexterity and steadiness.
• Ability to perform positional coordination tasks including balancing, bending or kneeling, pushing or pulling, reaching, and twisting.
• Comfort working in a hospital environment with potential exposure to graphic trauma.
• Commitment to applicable Quest Diagnostics and hospital-system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

Nice To Haves

• One year of phlebotomy experience preferred.
• Customer service and healthcare experience preferred.
• Keyboard and data-entry experience preferred.
• Phlebotomy certification preferred; required in certain states, including California, Nevada, Washington, and Louisiana.
• Ability to support pre-analytical laboratory functions, depending on site operations and model.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol, including data entry, centrifuging, splitting, and freezing specimens as required by test orders.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Perform departmental clerical duties when assigned, including data entry, inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols.
• Maintain required phlebotomy logs, including maintenance and temperature logs, accurately and on schedule.
• Complete patient-registration and test-order data entry, including managing Standing Orders, where applicable.
• Keep facilities neat, clean, and in good repair; advise the Group Leader or Supervisor of needed repairs and maintenance.
• Complete training courses and stay current with phlebotomy techniques and company communications.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and ED settings as scheduled.
• Assist with training new staff or students as needed.
• Perform additional duties and responsibilities as needed.

Benefits

• Vacation and Health/Flex Time for eligible part-time employees scheduled to work at least 20 hours per week.
• Six holidays plus one “MyDay” off for eligible part-time employees regularly scheduled to work 20 or more hours per week.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Annual incentive plans.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.
• Potential annual performance bonus compensation.
• Potential shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED