Phlebotomist Representative I - Hospital

Quest Diagnostics • Trenton, MI

2d • Onsite

About The Position

The Phlebotomist Representative I represents Quest Diagnostics to patients in hospital systems and draws quality blood samples while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting blood specimens skillfully, safely, and accurately while maintaining patient trust and confidentiality. Successful applicants work in a fast-paced hospital environment and may rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.

The position requires proficient phlebotomy skills, including pediatric, geriatric, and capillary collections; clear English communication; and the ability to provide accurate, quality work in a fast-paced environment. The role also involves specimen processing and data entry, maintaining clean and organized work areas, following safety and infection-control procedures, and assisting with training or other duties as needed. A high school diploma or equivalent is required. One year of phlebotomy experience, customer service or healthcare experience, keyboard/data-entry experience, and phlebotomy certification are preferred; certification is required in certain states.

Requirements

• Demonstrated proficient phlebotomy skills, including pediatric, geriatric, and capillary collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to communicate clearly and effectively in English, verbally and in writing.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus, positive interactions, open and transparent communication with peers, supervisors, and patients, adaptability to change, and knowledge of the business.
• Commitment to applicable Quest Diagnostics and hospital system policies and procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• High school diploma or equivalent.
• Ability to lift and carry objects frequently in the 1–15 pound range and to lift and carry 16–25 pound objects; objects exceeding 41 pounds must not be lifted or carried without assistance.
• Ability to sit, stand, and walk for long periods; use eye-hand coordination for long hours; use stairs or elevators; perform frequent to constant repetitive tasks with the dominant hand; and perform positional coordination activities such as balancing, bending, kneeling, pushing, pulling, reaching, and twisting.
• Position may require travel.
• Extensive use of phone and PC; fine hand dexterity and steadiness.

Nice To Haves

• One year of phlebotomy experience.
• Customer service and healthcare experience.
• Keyboard and data-entry experience.
• Phlebotomy certification (required in certain states, including California, Nevada, Washington, and Louisiana).
• Depending on site operations and model, ability to support pre-analytical laboratory functions.

Responsibilities

• Perform venipuncture and capillary blood collection on patients of all age groups.
• Accurately label and process specimens according to laboratory protocol.
• Maintain cleanliness and organization of phlebotomy carts and work areas.
• Administer oral solutions, such as Glucola, according to established training.
• Enter data and process specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test orders.
• Perform assigned clerical duties, including data entry, inventory, stocking supplies, and answering phones as needed.
• Read, understand, and comply with departmental policies, protocols, and procedures, and ensure staff follow instructions.
• Observe infection-control and safety protocols at all times.
• Maintain appropriate phlebotomy logs, including maintenance and temperature logs, according to required frequency.
• Complete applicable data-entry requirements accurately, including patient registration, test-order entry or retrieval, and management of standing orders.
• Ensure facilities are neat, clean, and in good repair; advise the Group Leader or Supervisor of needed repairs and maintenance.
• Complete training courses and stay current with phlebotomy techniques.
• Communicate effectively with patients, nursing staff, and laboratory personnel.
• Participate in special projects and teams.
• Rotate through inpatient, outpatient, physicians’ offices, and emergency department settings as scheduled.
• Assist with training new staff or students as needed.
• Stay up to date on company communications.
• Perform additional duties and responsibilities as needed.

Benefits

• Part-time employees scheduled to work at least 20 hours per week may be eligible for vacation and Health/Flex Time.
• Eligible part-time employees regularly scheduled to work 20 or more hours per week may receive six holidays plus one “MyDay” off.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Education assistance through MyQuest for Education.
• Annual no-cost health assessment program, Blueprint for Wellness®.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED