Phlebotomist III - Floater

Cynet Systems • Wilmington, NC

2d

About The Position

The Patient Services Representative III-Floater (PSR III) represents the organization to patients seeking routine health care or information for important health decisions. The role collects quality blood samples and prepares specimens for laboratory testing in accordance with established practices and procedures. The PSR III works directly with patients, explaining procedures and collecting specimens safely, skillfully, and accurately while creating an atmosphere of trust and confidence. The position demonstrates leadership and process excellence while protecting the confidentiality and accuracy of patient information. Work may be assigned to a doctor’s office, patient service center, or other location as business needs dictate.

Requirements

• High school diploma or equivalent.
• At least 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard and data-entry experience.
• Ability to produce quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including with pediatric and geriatric populations.
• Flexibility and availability for staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, employee health and safety, and guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including patient service centers and in-office phlebotomy locations, with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and knowledge of the business.

Nice To Haves

• Medical training, such as medical assistant or paramedic training.
• Phlebotomy certification; required in California, Nevada, and Washington.
• At least 2 years of experience in a patient service center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing according to established practices and procedures.
• Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to verify that tubes were labeled in the patient’s presence and the label name is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED