Phlebotomist III Floater

Cynet Systems • Nashville, TN

5d

About The Position

The Patient Services Representative III-Floater (PSR III) represents the organization to patients seeking routine healthcare services or guidance on health decisions. The role collects quality blood samples and prepares specimens for laboratory testing according to established practices and procedures. It involves direct patient contact, explaining procedures and drawing blood safely, accurately, and skillfully while building patient trust and confidence.

The PSR III demonstrates leadership and process excellence while protecting the confidentiality and accuracy of patient information. The position may be assigned to a doctor's office, a patient service center, or other locations as business needs dictate. Travel and flexible hours are required to cover multiple locations, sometimes with minimal notice.

Requirements

• High school diploma or equivalent.
• Three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard and data entry experience.
• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
• Commitment to company policies and procedures, including dress code, employee health and safety, and guiding principles.
• Ability to make decisions using established procedures and exercise good judgment.
• Reliable transportation, a valid driver's license, and a clean driving record.
• Ability to travel and work flexible hours across multiple locations, covering patient service centers or in-office phlebotomy locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Ability to embrace change and demonstrate core operational knowledge.

Nice To Haves

• Medical training, such as medical assistant or paramedic training.
• Phlebotomy certification; required where mandated by state law.
• At least two years of experience in a patient service center environment.
• Customer service experience in a retail or service environment.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties according to established practices and procedures.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm that tubes were labeled in the patient's presence and that the label name is correct.
• Maintain required records and documentation.
• Promote organizational commitment and a positive image to patients, clients, employees, and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED