Phlebotomist III - Floater

Cynet Systems • Enfield, CT

12d

About The Position

The Phlebotomist III – Floater represents the organization to patients, draws quality blood samples, and prepares specimens for laboratory testing while following established practices and procedures. The role involves direct patient contact, explaining procedures, and collecting specimens skillfully, safely, and accurately while creating an atmosphere of trust and confidence. The position provides coverage across multiple locations and roles and ensures daily activities in Patient Service Center, mobile, long-term care, and in-office phlebotomy settings are completed accurately and on time.

The Phlebotomist III demonstrates leadership and process excellence, with sensitivity to patient confidentiality and information accuracy. Depending on business needs, the role may be assigned to a doctor's office, patient service center, house-call environment, or long-term care setting. The employee may lead on-site Patient Service Representatives, coach and mentor new employees, provide onboarding for new clients, serve as a point of contact for on-site staff, and provide regular input to the group lead or supervisor.

The role may also support high-complexity or high-volume practices requiring advanced phlebotomy skills and strong customer-facing abilities. This includes verbal and written communication, problem solving, and collaboration with functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics. The candidate must be able to manage multiple priorities in a high-volume setting.

Requirements

• High school diploma or equivalent.
• At least 5 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard and data-entry experience.
• Phlebotomy certification is required in California, Nevada, and Washington.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred where not required by state.
• At least 3 years of experience in a Patient Service Center/In-Office Phlebotomy environment preferred.
• Customer service experience in a retail or service environment preferred.

Responsibilities

• Draw blood samples and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and collect specimens in a skillful, safe, and accurate manner.
• Provide coverage across multiple locations and roles, ensuring daily activities are completed accurately and on time.
• Work in settings such as a doctor's office, patient service center, house-call environment, or long-term care, as business needs dictate.
• Step in to lead one or more on-site Patient Service Representatives.
• Coach, mentor, instruct, and advise new employees; provide effective onboarding services to new clients.
• Act as a point of contact for on-site staff and provide regular input to the group lead or supervisor.
• Support high-complexity or high-volume practices and collaborate with Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics.
• Handle multiple priorities in a high-volume setting while maintaining confidentiality and accuracy of patient information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED