Phlebotomist III Territory

Quest Diagnostics•Richmond, VA

About The Position

Travel within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. Ensure accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. Communicate effectively to provide a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle complex collections and patient or client situations. Demonstrate the Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement—in all interactions to uphold service and operational excellence. The role is based in the Richmond, Virginia territory and requires travel of up to 75%, with coverage across PSC and IOP locations that may be needed on minimal notice. The stated schedule is Monday to Friday, 6:00 AM to 6:00 PM, with rotational weekends. The pay range is $23.10–$24.75 per hour. Salary offers depend on factors such as skills, training, experience, education, and applicable certifications; eligible candidates may also receive annual performance bonus compensation. Benefits may vary depending on whether the position is part-time or full-time. Potential benefits include medical and supplemental health coverage, dental and vision insurance for eligible full-time employees working 30 or more hours, well-being and mental health programs, vacation and health/flex time, holidays and a personal day, financial coaching, a 401(k) or Roth IRA with company match, employee stock purchase plan, life and disability insurance, flexible spending accounts, annual incentive plans, matching gifts, education assistance, and career advancement opportunities.

Requirements

At least three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy experience, including pediatric and geriatric collections.
Ability to work independently and produce accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
Ability to travel up to 75%.
Ability to lift up to 15 pounds frequently and up to 40 pounds occasionally, with assistance as needed; perform repetitive fine hand motions; stand or sit for extended periods; walk and stand frequently; and occasionally bend, kneel, reach, twist, or pull.
Extensive use of phone and computer and frequent communication in English with patients and clients.
English language proficiency.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of an accredited phlebotomy program, or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Perform specimen collections according to established procedures, including venipuncture and capillary draws, and frequently handle difficult draws such as pediatric, geriatric, and hard-stick collections.
Obtain patient identification and signatures to confirm specimen-labeling accuracy.
Perform data entry and prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by the test order.
Research test and client information and verify written and electronic orders using laboratory technology systems or directories of services.
Provide professional, respectful, and efficient service to patients and clients; explain collection procedures and answer patient questions.
Use communication, problem-solving, and collaboration skills to complete daily procedures and address concerns.
Accurately enter patient registration, test order, and billing information.
Maintain a clean, orderly, and welcoming collection environment and handle multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations within the assigned territory, including with minimal notice, and complete daily office activities accurately and on time.
Maintain reliable transportation and meet travel expectations, including holding a valid driver license and maintaining a clean driving record if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use sound judgment to adapt independently to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, email use, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.

Benefits

Medical and supplemental health coverage for eligible full-time employees working 30 or more hours, beginning on day one.
Dental and vision insurance for eligible full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Eligible candidates may receive annual performance bonus compensation.