Phlebotomist III Territory

Quest Diagnostics•Fort Worth, TX

About The Position

The Phlebotomist III Territory travels within an assigned territory to provide professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), and other sites. The role ensures accurate specimen collection, patient identification, and compliance with testing protocols to support high-quality laboratory results. The phlebotomist works independently, maintains a consistently low error rate, and handles complex collections and patient or client situations while providing a professional, efficient experience. This position covers PSC and IOP locations across the assigned territory, potentially with minimal notice, and requires travel up to 75%. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with rotational weekends. The role may also mentor on-site staff and supports administrative, operational, safety, and compliance needs. The position demonstrates the Quest 5Cs: Customer First, Care, Collaboration, Curiosity, and Continuous Improvement.

Requirements

Three years of phlebotomy experience.
High school diploma or equivalent.
Phlebotomy certification is required in certain states, including California, Nevada, Washington, and Louisiana.
Strong knowledge of phlebotomy best practices and complex collection practices, including pediatric and geriatric draws.
Proven phlebotomy experience, including pediatric and geriatric collections.
Ability to work independently and produce accurate, error-free work in a fast-paced setting with minimal on-site supervision.
Strong communication skills and ability to adapt to change.
Keyboard and data-entry experience.
English proficiency.
Travel up to 75%.
Meet the physical requirements of lifting up to 15 pounds frequently and up to 40 pounds occasionally with assistance as needed; repetitive fine hand motions; extended standing or sitting; frequent walking and standing; and occasional bending, kneeling, reaching, twisting, or pulling.
Frequently communicate in English with patients and clients and extensively use a phone and computer.

Nice To Haves

Customer service experience in a retail or service environment.
Completion of a phlebotomy-accredited program or medical assistant or paramedic training.
Professional medical certification, such as medical assistant, phlebotomy, or similar.

Responsibilities

Collect specimens according to established procedures for a range of tests, including venipuncture and capillary draws.
Handle difficult collections, including pediatric, geriatric, and hard-stick draws, with minimal error.
Obtain patient identification and signatures to confirm specimen-labeling accuracy.
Enter data as needed, including patient registration, test orders, and billing information.
Prepare specimens for transport and testing by labeling, centrifuging, splitting, and storing them as required.
Research test and client information, and confirm and verify written and electronic orders using laboratory systems or directories of services.
Provide respectful, professional, and efficient service to patients and clients; explain collection procedures and answer questions.
Use communication, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
Maintain a clean, orderly, and welcoming collection environment, and manage multiple priorities in a high-volume setting.
Provide coverage across PSC and IOP locations in the assigned territory, including with minimal notice, and ensure office activities are completed accurately and on time.
Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record, if applicable.
May mentor on-site staff by providing guidance and support.
Serve as a subject matter expert on complex specimen requirements, special processing, specimen troubleshooting, and business knowledge.
Use independent judgment to adapt to operational needs and maintain workflow continuity.
Obtain identification, enter billing information, and collect payments when required, following corporate policies.
Follow departmental procedures, safety protocols, compliance standards, and patient confidentiality requirements.
Use laboratory systems, directories, and corporate tools to confirm orders and documentation.
Support administrative tasks, including stocking supplies, sanitizing, maintaining logs, filing, using email, and answering phones.
Complete required training and maintain current phlebotomy skills and knowledge.
Demonstrate the Quest 5Cs in interactions to support service and operational excellence.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.