Phlebotomist/Driver Paid Training

Versiti, Inc.•Waukesha, WI

About The Position

Under direct supervision by department leadership, the Phlebotomist/Driver performs whole blood and apheresis product collections and provides donors with a high-quality, donor-centered experience. The role interacts with donors and coordinators, contributes to team objectives, and helps maintain a collaborative, respectful team culture through effective communication and professionalism. The position operates a mobile drive vehicle, transports staff, and loads and unloads supplies and equipment. It also supports mobile-site setup, donor screening, phlebotomy, donor care, and donation records. This is a full-time position with eight weeks of paid training. Schedules are based on blood drive needs, are posted two to three weeks in advance, and follow five days on and two days off. Employees must be available between 4:00 a.m. and 10:00 p.m., including weekends and holidays. The stated full-time schedule is 32–40 hours per week.

Requirements

High school diploma or GED.
Less than one year of job-related experience.
Valid in-state driver license.
Cargo certification.
Knowledge of standardized work routines and methods, general information, and/or use of simple equipment, machines, and materials; knowledge may be acquired through on-the-job training.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions and organize work for productive workflow.
Ability to provide consistently positive, professional, empathetic, donor-centric service.
Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and with a team and adapt to changing organizational and donor needs.
Strong communication skills, including respectfully giving and receiving feedback from peers, donors, and leadership.
Availability to work evenings, weekends, and holidays, with schedule availability from 4:00 a.m. to 10:00 p.m.
Ability to learn and use computer applications as required.

Nice To Haves

One to three years of relevant people-facing experience preferred.
Spanish bilingual certification may qualify for an additional increase after passing the certification exam.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van or Promaster and safely transport staff, supplies, and equipment.
Load and unload supplies and set up mobile-site operations, including technology systems and quality control.
Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
Provide professional, compassionate customer service; respond to donor inquiries, requests, and complaints and escalate issues when appropriate.
May conduct automated collections using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Support a positive team culture through collaboration, teamwork, and respectful behavior.
Maintain product integrity and donor identification, perform routine equipment maintenance, and complete department records.
May prepare and pack units for transport.
Observe donors for reactions, provide reaction care, and assist other staff with reactions as needed.
Rebook donors for future donation appointments.
May undergo additional background checks when required by a sponsor for mobile-drive assistance.
Perform other duties reasonably within the scope of the job classification.
Follow applicable regulatory and compliance requirements and standard operating policies and procedures.