Phlebotomist/Driver Paid Training

Versiti•Waukesha, WI

About The Position

Versiti is a nonprofit organization focused on blood donation, scientific research, and precision medicine, with expertise in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, and diagnostic laboratory services. The Phlebotomist/Driver performs whole blood and apheresis product collections under direct supervision by department leadership and provides donors with a respectful, compassionate, professional donation experience. The role also operates a mobile drive vehicle, transports staff, and loads and unloads supplies and equipment. The employee sets up mobile sites, performs donor screening and collection procedures, maintains product integrity and equipment, and supports a collaborative and respectful team culture. The position is full-time, with eight weeks of paid training. Work hours are determined by the blood drive schedule and may fall between 4:00 a.m. and 10:00 p.m.; availability for evenings, weekends, and holidays is required. Schedules are posted two to three weeks in advance, and the regular schedule is five days on and two days off, totaling 32–40 hours per week.

Requirements

High school diploma or GED required.
Less than one year of job-related experience required.
Valid, in-state driver's license required.
Cargo certification required.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
Basic mathematical aptitude and strong attention to detail.
Ability to apply judgment to written or oral instructions and organize work for productive workflow.
Ability to provide consistently positive, professional, empathetic, donor-centric service.
Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
Flexibility to work independently and as part of a team, and to adapt to changing organizational and donor needs.
Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
Ability to work evening, weekend, and holiday hours.
Ability to learn and use computer applications required for the duties.
Availability to work within the 4:00 a.m.–10:00 p.m. scheduling window, including weekends and holidays.

Nice To Haves

One to three years of relevant people-facing experience is preferred.
Bilingual Spanish ability, with an additional increase available after passing a certification exam.

Responsibilities

Follow DOT guidelines while operating a full-size commercial van or Promaster and safely transport staff, supplies, and equipment.
Load and unload supplies and set up at mobile sites, including technology systems and quality-control materials.
Perform donor screening, including collecting donor histories, conducting a mini-physical, and performing phlebotomy.
Provide excellent customer service and a positive, respectful, compassionate, and professional donor experience.
Respond promptly and completely to customer inquiries, requests, and complaints, escalating issues to a leader when appropriate.
May conduct automated collections using Alyx and/or Trima, recognize and respond to automation reactions, and recruit and convert donors for automation.
Contribute to a positive team culture through teamwork, effective collaboration, encouraging conduct, and respectful support of coworkers.
Maintain product integrity and proper donor identification, perform routine equipment maintenance, and complete department records.
May prepare and pack units for transport.
Observe donors for reactions, provide reaction care, and assist other staff with reactions when needed.
Rebook donors for future appointments.
May be subject to additional background checks required by a sponsor when assisting a mobile drive.
Perform other duties reasonably within the scope of the job classification.
Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

Eight weeks of paid training.
Medical, dental, and vision plans for eligible full-time regular employees.
Paid time off and holidays.
Short- and long-term disability insurance.
Life insurance.
Dollar-for-dollar 401(k) match up to 7%.
Voluntary programs and discount programs.
Generous PTO policy.
Shift differentials for evening work after 6:00 p.m. and weekend work.
Skill-based percentage increases offered after training.
Additional compensation increase available for certified bilingual Spanish skills.