Phlebotomist / Administrative Assistant (South End)

One Medical•Boston, MA

9d•$24 - $26•Onsite

About The Position

One Medical is seeking a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while delivering an exceptional patient experience. The role serves as an ambassador and first point of contact for patients, helps remove barriers to care, and maintains the appearance and organization of the office. The position also provides support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines careful specimen collection with strong interpersonal, communication, and customer-service skills. They help patients navigate both clinical and administrative parts of their visit, work collaboratively with in-office and virtual care teams, and adapt to changing patient and team needs. The role is based at One Medical’s South End office in Boston, Massachusetts, and is full-time at 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m. The schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer-service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE principles in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on the office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain in-office care standards through accurate specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential support with stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
For practicing clinicians: malpractice insurance, UpToDate subscription, annual continuing medical education stipend, weekly rounds, and a discounted rate to attend One Medical’s Annual REAL primary care conference.