Phlebotomist / Administrative Assistant (South End)

One Medical•Boston, MA

8d•Onsite

About The Position

One Medical’s Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, provides venipuncture and other clinical support while helping patients have a positive in-office experience. The role serves as a first point of contact and patient ambassador, supports front desk and lab operations, and maintains the look and feel of the office. It requires a service-oriented, empathetic team player with strong communication, problem-solving, and specimen-collection skills. The position includes patient intake and scheduling support, venipuncture, extended-scope clinical duties, specimen handling, follow-up on lab cases and patient messages, and clerical assistance to providers and the virtual medical team. The employee also completes front-of-house tasks, supports team development, performs office opening and closing duties, and uses the organization’s technology systems. The role is full time, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 7:30 a.m. and 6:30 p.m., at the South End office in Boston, Massachusetts.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Complete front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.