Phlebotomist/Administrative Assistant (Westport)

One Medical•Westport, CT

3d•$26 - $28•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support while helping patients have a positive in-office experience. The role serves as an ambassador and first point of contact for patients, supports patient care journeys, and helps maintain the look and feel of the office. The position also provides administrative and operational support as requested by the Practice Coordinator, Operations Manager, or providers. The successful candidate combines careful specimen collection with strong interpersonal, communication, and customer service skills. They help remove barriers to care, respond to patient and team needs, use empathy and compassion in interactions, and contribute to a collaborative, feedback-oriented team. This is a full-time, 40-hour-per-week, in-office role based in Westport, with coverage as needed in Darien and New Canaan and very occasionally in Mamaroneck, New York. Eight-hour shifts generally occur between 7:30 a.m. and 6:30 p.m.; the schedule may change based on business direction.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Maintain standards of in-office care through proper specimen labeling, handling, and processing; inventory upkeep; and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.