Phlebotomist/Administrative Assistant (Westport)

One Medical•Westport, CT

2d•Onsite

About The Position

One Medical’s Phlebotomist/Administrative Assistant, internally known as Lab Services Specialist/Member Support Specialist, provides venipuncture and other clinical support services while delivering an exceptional in-office patient experience. The role serves as an ambassador for patients and the first point of contact in the office, helping remove barriers to care and maintaining a welcoming, on-brand lobby and patient environment. It also provides administrative and operational support as requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection and clinical support with front-desk responsibilities. It requires strong interpersonal, written, and verbal communication; empathy and a customer-focused approach; adaptability; and the ability to work collaboratively, solve problems, and respond to the changing needs of patients and the team. The role is based in the Westport office, with coverage as needed in Darien, New Canaan, and very occasionally Mamaroneck, New York.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient-feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, and vital signs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Provide coverage as needed at offices in Darien, New Canaan, and occasionally Mamaroneck, NY.