Pharmacy Technician Liaison

AMERICAN OUTCOMES MANAGEMENT dba AOM INFUSION•Brooklyn, NY

5d•Onsite

About The Position

The Pharmacy Technician Liaison helps facilitate efficient pharmacy operations by assisting with patient deliveries, scheduling, reporting, and clerical and administrative tasks assigned by management. The role works under immediate supervision and performs non-clinical duties under the direct supervision of a registered pharmacist, as permitted by the governing State Board of Pharmacy. This is a full-time role based in AOM Infusion’s Brooklyn, New York office.

Requirements

High school graduate or equivalent.
A minimum of six months of pharmacy technician or related experience and a good working knowledge of pharmacy procedures.
Excellent time management and organizational skills, with the ability to work independently.
Excellent communication and computer skills and the ability to work as part of a team.
Previous customer service or support experience, preferably in the medical field.
Strong Excel skills, including the ability to create and navigate spreadsheets.
If not already certified, obtain certification within one year from the date of hire.

Nice To Haves

PTCB certification is preferred.
Specialty pharmacy or home infusion experience is strongly preferred.

Responsibilities

Manage scheduling calendars and compounding reports, including creating refill reports and reviewing them for accuracy, the next RN visit date, and whether authorization or a renewal prescription is needed.
Communicate with patients to coordinate medication delivery, ask scripted questions, and document in the electronic medical record.
Transfer calls to a pharmacist when patient counseling is needed or requested.
Enter prescription orders and generate labels and delivery tickets under pharmacist supervision.
Track patient deliveries and address delivery issues.
Confirm delivery tickets in accordance with AOM policy.
Review supply requests and select appropriate quantities of supplies for refills.
Enter patient medication profiles into the electronic medical record for pharmacist review.
Answer telephone calls as needed and direct them to the appropriate person or department.
When requested, participate in picking and packing medical supplies and medications to fill patient orders.
Ensure medications are properly packaged for shipping.
Participate in monthly physical inventory.
Perform other related tasks as determined by the Pharmacist or Director of Pharmacy.