Pharmacy Tech- Liaison

HonorHealth • Phoenix, AZ

7d

About The Position

The pharmacy liaison serves as a single point of contact for patients, families, caregivers, and providers. The role coordinates and guides patients through a comprehensive plan of care, helping overcome healthcare-system barriers, facilitate timely access to medication therapy, and support quality therapy management from pharmacy enrollment through all phases of the plan. The liaison helps patients navigate prior authorizations, benefits investigations, and the high financial costs of specialty medications to support adherence to their care plan.

This is a full-time, day-shift position in the Pharmacy Specialty department. The posted schedule is Monday through Friday, 8 a.m. to 5 p.m. The primary city/state listing is John C. Lincoln, 250 E Dunlap Ave, Phoenix, Arizona; the department location is 20745 N Scottsdale Rd, Suite 105, Scottsdale, Arizona. Prior-authorization experience is preferred. A $5,000 sign-on bonus is available.

Requirements

• High school diploma or GED.
• More than 10 months of pharmacy technician experience in a specialty pharmacy.
• Certified Pharmacy Technician (CPhT) certification issued by the Arizona Board of Pharmacy.

Nice To Haves

• Prior-authorization experience.
• One year of formalized pharmacy technician training.
• Two years of experience in a specialty pharmacy or with specialty drugs.
• PTCB Medication History certificate issued by the Pharmacy Technician Certification Board.

Responsibilities

• Initialize and lead ongoing work in patients’ medication therapy, ensuring patient-pharmacy engagement is appropriate and consistent with patient preferences.
• Identify every patient who may benefit from HonorHealth Specialty Pharmacy services and make contact efficiently and effectively.
• Explain pharmacy services and support without impeding patients’ choice of pharmacy, and encourage participation.
• Perform benefits investigations, prior authorizations, and financial-assistance work needed to help patients access medications.
• Provide support in the fulfillment center.
• Support enrolled patients throughout their therapy regimen to help them achieve intended outcomes.
• Conduct outbound calls for patient support, adherence checks, and refill reminders.
• Accept inbound calls from patients.
• Design and continuously improve pharmacy workflows to improve the specialty pharmacy experience for patients, caregivers, and providers.
• Operate in accordance with HonorHealth policies and federal and state regulations, maintaining compliance with standards set by accrediting bodies.
• Educate HonorHealth leadership and clinic staff about the pharmacy’s role to build support and collaboration.

Benefits

• $5,000 sign-on bonus available.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED