Specialty Pharmacy Liaison
About The Position
UBC is a pharmaceutical support industry leader providing services across the drug development and commercialization lifecycle. The Specialty Pharmacy Liaison serves as a primary point of contact for program-specific Specialty Pharmacies, Specialty Distributors, and, as applicable, the manufacturer’s Sales Force. The role supports patient access by coordinating specialty pharmacy activities, maintaining strong relationships with specialty pharmacies and HUB operations, reconciling dispensing and shipping information, and resolving issues and escalations. The liaison uses knowledge of specialty pharmacy processes, dispensing patterns, and reimbursement issues to identify and investigate potential gaps in care. The role includes managing specialty pharmacy partners through regular teleconferences and ongoing communication about patient cases, identifying and triaging complex cases, reviewing exceptions and restatements of partner records, and supporting questions related to the sales portal. The liaison also supports escalations involving prior authorization denials or appeals, assists with specialty pharmacy scorecards, and coordinates product, pump, and supply delivery dates with patient or healthcare provider needs. UBC states that the role is remote.
Requirements
- Associate or bachelor's degree and 2–4 years of experience, or 6–8 years of relevant work experience.
- Two years of experience in a customer service setting, preferably in a call center environment.
- Proficiency in Microsoft Office applications, specifically Excel.
- Ability to work in a fast-paced environment.
Nice To Haves
- Previous experience in the PBM and/or healthcare industry.
Responsibilities
- Serve as the primary resource managing coordination of specialty pharmacies within HUB operations.
- Manage specialty pharmacy partners by conducting teleconferences with each partner.
- Communicate with specialty pharmacy partners as needed to manage each patient case.
- Identify complex cases and triage them to the appropriate next level of support.
- Review exceptions and restatements of specialty pharmacy partner records.
- Support questions related to the sales portal.
- Serve as a point of escalation for prior authorization denials and appeals.
- Assist with the specialty pharmacy partner scorecard as needed.
- Work closely with the Nurse Case Manager (NCM) to support and coordinate service delivery.
- Coordinate delivery of product, pump, and supplies from the appropriate specialty pharmacy to align with the patient's first day of titration or healthcare provider/patient needs.
- Immediately notify the client if a specialty pharmacy is unresponsive or refuses to coordinate delivery.
- Obtain follow-up information on behalf of the specialty pharmacy partner.
- Review, analyze, identify, and resolve problematic issues and escalations.
- Reconcile specialty pharmacy and/or specialty distributor dispensing and shipping information in a timely and accurate manner.
- Develop strong specialty pharmacy–HUB relationships and, as applicable, Sales Force–HUB relationships.
- Use specialty pharmacy process, dispensing, and reimbursement knowledge to detect and investigate potential gaps in care.
Benefits
- 401(k) with company match
- Tuition reimbursement
- Discretionary paid time off
- Paid holidays
- Employee assistance programs
- Medical, dental, and vision coverage
- Health savings account and flexible spending account
- Telemedicine
- Wellness program
- Adoption assistance
- Short-term disability
- Long-term disability
- Life insurance
- Discount programs
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
