Specialty Pharmacy Liaison, Full-Time
About The Position
As a Specialty Pharmacy Liaison with CPS Solutions, LLC, part of the Optum family of businesses, you will engage directly with patients to coordinate pharmacy services through a health system’s outpatient pharmacy. You will act as a bridge between patients, providers, and the pharmacy, focusing on prior authorizations, financial aid assistance, clinical data updates, and administrative support. The role collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. The position is based within Pikeville Medical Center in Pikeville, Kentucky. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The position supports specialty prescriptions, patient onboarding and refills, insurance requirements, medication distribution, documentation, and patient access. The employer describes opportunities for development into other roles and offers benefits subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or equivalent.
- Active Pharmacy Technician license in good standing in the state of Kentucky.
- Recent work experience as a Pharmacy Technician.
Nice To Haves
- PTCB or ExCPT certification.
- Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry.
- Solid knowledge of medication regimens, age-specific dosing, and managed care practices.
- Proficiency in pharmacy systems, care management platforms, and Microsoft Office, including Outlook, Word, and Excel.
Responsibilities
- Prepare and dispense medications by measuring, counting, labeling, and packaging prescriptions under the supervision of a licensed pharmacist.
- Process prescription orders accurately, including entering patient and prescription data into pharmacy systems.
- Assist pharmacists and healthcare providers by gathering necessary information and supporting workflow efficiency.
- Process and coordinate specialty medication prescriptions, often for complex or chronic conditions.
- Manage prior authorizations and insurance requirements in collaboration with payers and providers.
- Coordinate patient onboarding and refills, ensuring adherence to therapy schedules.
- Handle medication distribution logistics, including cold-chain management and direct-to-patient shipping.
- Maintain detailed documentation and reporting in accordance with REMS, FDA, and manufacturer program requirements.
- Provide high-touch patient support, address non-clinical questions, and help patients navigate access barriers.
- Ensure compliance with specialty pharmacy regulations, accreditation standards, and quality metrics.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
