Full-Time Specialty Pharmacy Liaison

UnitedHealth Group•Wheelersburg, OH

4d•$18 - $32•Onsite

About The Position

This is a full-time role focused on supporting patients in specialty pharmacy programs. The liaison will explain program benefits, assist with enrollment, and handle administrative tasks like benefits investigations and prior authorizations to ensure patient access to medications. They will also coordinate with the pharmacy team for order processing and provide direct patient support through adherence calls and inquiry assistance. Clinical questions will be routed to appropriate clinicians. The role is within an environment that offers recognition, challenges, clear direction, and development opportunities.

Requirements

High school diploma or equivalent
Active Pharmacy Technician license in good standing in the state of Ohio
Recent work experience as a Pharmacy Technician

Nice To Haves

College degree
Additionally licensed as a Pharmacy Technician in the state of Kentucky
PTCB
Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
Solid knowledge of medication regimens, age-specific dosing, and managed care practices
Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)

Responsibilities

Explain the benefits of specialty pharmacy services to patients and support their participation in the program
Assist with enrolling patients into the specialty pharmacy program
Complete benefits investigations, prior authorizations, and financial assistance tasks to help ensure patients can access prescribed medications
Coordinate with pharmacy team members to support accurate and timely processing of patient orders
Provide direct patient support through outbound adherence and refill reminder calls and assist with inbound patient inquiries
Route clinical questions to the appropriate clinician as needed