Specialty Pharmacy Liaison - Onsite
About The Position
The Specialty Pharmacy Liaison engages directly with patients to coordinate pharmacy services through a health system’s specialty and retail pharmacy. The role bridges patients, providers, and the pharmacy, with a focus on improving prescription capture, providing follow-up support, and ensuring clear communication. Duties include processing prior authorizations, helping patients access financial assistance, updating clinical data, and completing administrative tasks. The liaison collaborates with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. This is a full-time, non-exempt, onsite position with no remote work.
Requirements
- High school diploma or equivalent.
- Registered as a pharmacy technician in the State of Maryland, or able to obtain registration on or before the date of hire.
- Experience interacting with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.
Nice To Haves
- Experience as a pharmacy liaison or pharmacy technician.
- Experience as an in-clinic technician in a health systems specialty pharmacy.
- Experience working with various disease states.
- Knowledge of benefit investigations, prior authorization support, and patient financial assistance work.
- Proficiency with Microsoft Office products, EMR systems such as EPIC, Cerner, or Meditech, and dispensing systems such as QS1, RX30, or Computer Rx.
Responsibilities
- Greet patients upon arrival to the clinic.
- Explain the benefits of the specialty pharmacy and enroll patients in the program.
- Perform insurance benefit investigations, prior authorizations, and claim reject and override work.
- Help patients identify financial aid, including grants, manufacturer programs, and discount cards, to support access to medications.
- Enter data and orders and verify patient information.
- Support enrolled patients throughout their therapy regimen to help them achieve intended outcomes.
- Conduct outbound calls for patient support, adherence checks, and refill reminders.
- Triage clinical questions to the appropriate clinician, such as a pharmacist, nurse, or provider.
- Participate in conferences and workshops to help promote CPS.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
