Specialty Pharmacy Liaison
About The Position
Provides integrated off-site support to patients, pharmacists, and providers through a full-service approach to quality patient care. Works with patients to provide medication adherence support using available tools and applications, and encourages specialty clinic patients to use the hospital partner pharmacy and its patient care services. The role supports patients throughout their medication journey, including prior authorizations, financial assistance, medication onboarding, refills and renewals, adherence check-ins, and responses to medication-related questions. It also documents patient information in the hospital EMR, Therigy, and Shields tools; identifies medication handling and supply needs; and contributes to operational objectives and process improvement.
Requirements
- State registration as a pharmacy technician; must commit to obtaining any additional required licensure within a mutually agreed-upon timeframe, with continued employment contingent on meeting the requirements.
- Two to three years of experience as a pharmacy technician required.
- High school diploma or GED required.
- Strong interpersonal communication and telephone skills, including comfort proactively contacting patients and reaching out to clinicians, payors, and pharmacies.
- Proficiency with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint; ability to learn other programs, adapt to Shields tools, and extract relevant information.
- Solid computer, internet navigation, and web-based platform skills; data entry and computer skills will be assessed during pre-employment.
- Strong organizational skills, attention to detail, dependability, accountability, integrity, and quality focus.
- Ability to communicate empathetically, listen well, and collaborate with others.
- Ability to sit and/or stand while focusing at a workstation for extended periods.
- Discretion and confidentiality when handling sensitive and private information.
Nice To Haves
- National certification as a CPhT or equivalent.
- Three to five years of experience as a pharmacy technician.
- Experience or knowledge in one or more of the following disease states: transplant, hepatitis C, infectious disease including HIV, diabetes, multiple sclerosis, or oncology.
Responsibilities
- Provide hospital patients with medication management services and quality patient care.
- Support clinic teams off-site by handling prior authorizations, financial assistance, patient medication onboarding, and refill and renewal support.
- Educate prospective pharmacy patients about the hospital pharmacy's services and how they support patient care.
- Handle patients’ medication needs and encourage specialty pharmacy enrollment in accordance with Shields programs and processes.
- Resolve insurance issues and complete benefit investigations, including prior authorizations as an agent of the provider.
- Assess patients’ need for financial assistance and secure it when available and appropriate.
- Document patient information in the hospital EMR, Therigy, and required Shields tools.
- Conduct outbound medication adherence check-ins and support patients in staying on track with medication regimens.
- Secure prescription renewals and communicate with patients to increase awareness of their medications.
- Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
- Identify supplies needed for medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
- Answer, resolve, and triage inbound inquiries.
- Input data, adjudicate test claims, and prepare follow-up action plans to achieve operational objectives.
- Apply observations and recommendations to operational issues and productivity, quality, and customer-service standards.
- Participate in process improvement initiatives.
- Protect confidential organizational and patient information.
- Maintain knowledge through educational opportunities, professional publications, networks, and professional organizations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
