Specialty Pharmacy Liaison Technician - Scripts Specialty Pharmacy

Orlando Health•Orlando, FL

4d•Onsite

About The Position

The Specialty Pharmacy Liaison Technician grows key service line areas as defined by leadership and manages collaboration among the pharmacy, patients, providers, and clinic staff to grow the specialty pharmacy patient population. The role supports specialty medication access, therapy optimization, and compassionate, personalized pharmacy care in collaboration with clinical pharmacists, providers, and clinic staff. The liaison advocates for specialty pharmacy services, develops provider and community relationships, and helps patients and providers navigate enrollment, prescription processing, benefits investigations, prior authorizations, financial assistance, prescription status inquiries, and other specialty pharmacy questions. The position also assesses and implements workflow improvements, supports strategic planning and business development, and participates in provider engagement events. This is a full-time position of 40 hours per week, Monday through Friday, 9:00 AM–5:30 PM, based at 102 W Pineloch Ave, Orlando, Florida. Travel to various sites is required, and the employee must provide their own transportation.

Requirements

High school diploma or GED equivalent.
Knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Current Pharmacy Technician registration with the Florida Board of Pharmacy.
Two years of related specialty or retail pharmacy experience.
Knowledge of healthcare terminology.
Ability and willingness to travel to various sites and provide own transportation.
Ability to work independently, with excellent verbal and written skills.

Responsibilities

Advocate for specialty pharmacy services.
Develop relationships and generate referrals with Orlando Health providers and community partners.
Provide customer service and expertise to patients and providers regarding specialty pharmacy enrollment, prescription processing, benefits investigations, prior authorizations, financial assistance, prescription status inquiries, and related questions.
Collaborate with clinic staff, providers, and healthcare systems to provide excellent customer service.
Initiate and lead ongoing work in health system or hospital clinics, ensuring patient engagement is appropriate and consistent with patient preferences.
Maintain supportive relationships with customers.
Assess current workflows, work with subject matter experts to develop recommendations, and implement workflow improvements.
Ensure new processes continue after implementation, including assessing the competencies of affected team members.
Assist with strategic planning, business development initiatives, and provider engagement events.
Maintain reasonably regular and punctual attendance consistent with applicable policies and laws.
Comply with Orlando Health policies and procedures.
Travel to various sites and provide own transportation.