Pharmacy Liaison

INTEGRIS Health•Oklahoma City, OK

2d•Onsite

About The Position

The Pharmacy Liaison is an onsite resource within assigned clinics and care areas, facilitating prescription processing, medication access support, patient enrollment, and pharmacy benefit coordination for the INTEGRIS Retail Pharmacy. The role works directly with patients, providers, Medication Management Clinic pharmacists, and clinic staff to improve medication access and patient experience, and to increase prescription capture and retention within the retail pharmacy program. The Pharmacy Liaison conducts benefit investigations and test claims, identifies financial assistance opportunities, coordinates prior authorizations, and resolves medication access barriers. The position serves as a patient advocate and operational partner focused on medication adherence, continuity of care, operational efficiency, and program growth. Work is performed in clinic, pharmacy, and office environments with frequent direct patient interaction and routine movement throughout assigned clinic locations.

Requirements

At least 6 years of experience in pharmacy, pharmacy liaison work, medication access, specialty pharmacy, retail pharmacy, ambulatory clinics, or a healthcare-related field.
Strong analytical, problem-solving, organizational, and critical-thinking skills, including the ability to manage multiple priorities in a fast-paced environment.
Strong customer service, relationship-building, and communication skills, with the ability to interact effectively with patients, providers, payers, pharmacists, and internal stakeholders.
Computer proficiency, including Microsoft Office applications and pharmacy or healthcare information systems.

Nice To Haves

Experience with pharmacy benefit investigations, prior authorizations, appeals, medication assistance programs, and insurance verification.
Knowledge of CoverMyMeds, CRx, foundation assistance programs, Medicare Part B and Part D plans, Low Income Subsidy (LIS) enrollment processes, medication therapies, and disease states.
Experience in clinic settings and direct collaboration with providers, pharmacists, nursing staff, and patients.
EPIC experience and knowledge of pharmacy workflows, prescription processing, and reimbursement practices.

Responsibilities

Serve as an onsite pharmacy resource within assigned clinics, working with providers, clinic staff, Medication Management Clinic pharmacists, nursing teams, and patients to facilitate medication access, prescription coordination, and continuity of care.
Develop and maintain collaborative relationships with physicians, clinic staff, pharmacists, care managers, and referral sources to maximize patient enrollment, prescription capture, and retention in the ProMeds Retail Pharmacy program.
Conduct pharmacy benefit investigations, test claims, insurance verification, co-pay reviews, and prior authorization coordination to identify coverage requirements and minimize delays in therapy initiation.
Troubleshoot medication access barriers, resolve prescription-related issues, and expedite prior authorizations with the ProMeds team, providers, and clinic staff.
Meet with patients to explain pharmacy services, medication costs, insurance benefits, formulary requirements, medication access processes, and financial assistance resources.
Advocate for patients by helping them navigate medication access barriers, resolve insurance and affordability concerns, and coordinate timely prescription fulfillment.
Help patients secure financial assistance through manufacturer assistance programs, co-pay assistance, foundation support, charity care programs, payment arrangements, and other affordability resources.
Identify and resolve issues affecting medication access, including insurance denials, prior authorization delays, formulary exclusions, coverage lapses, and high out-of-pocket costs.
Promote the ProMeds Retail Pharmacy program through provider engagement, clinic rounding, patient education initiatives, presentations, and other relationship-building and program-growth activities.
Maintain accurate and timely documentation in applicable systems and partner with pharmacy leadership, business operations, and clinic teams on workflow optimization, process improvement, patient onboarding and retention, and program performance and growth.