Pharmacy Liaison

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

INTEGRIS Health is hiring a full-time, day-shift Pharmacy Liaison to serve as an onsite resource in assigned clinics and care areas in Oklahoma City, Oklahoma. The role facilitates prescription processing, medication access support, patient enrollment, and pharmacy benefit coordination for the INTEGRIS Retail Pharmacy program. The Pharmacy Liaison works directly with patients, providers, Medication Management Clinic pharmacists, and clinic staff to improve medication access and patient experience, and to increase prescription capture and retention. The position supports prescription-related needs through benefit investigations, test claims, insurance verification, co-pay reviews, prior authorization coordination, and identification of financial assistance opportunities. It advocates for patients facing access barriers and partners with pharmacy leadership, business operations, and clinic teams on workflow optimization, patient onboarding and retention, and program performance. Work takes place in clinic, pharmacy, and office environments, with frequent patient interaction and routine movement throughout assigned clinic locations.

Requirements

At least 6 years of experience in pharmacy, pharmacy liaison work, medication access, specialty pharmacy, retail pharmacy, ambulatory clinics, or a related healthcare field.
Strong analytical, problem-solving, organizational, and critical-thinking skills, including the ability to manage multiple priorities in a fast-paced environment.
Strong customer service, relationship-building, and communication skills for working with patients, providers, payers, pharmacists, and internal stakeholders.
Strong computer proficiency, including Microsoft Office applications and pharmacy or healthcare information systems.

Nice To Haves

Experience with pharmacy benefit investigations, prior authorizations, appeals, medication assistance programs, and insurance verification.
Knowledge of CoverMyMeds, CRx, foundation assistance programs, Medicare Part B and Part D plans, Low Income Subsidy (LIS) enrollment processes, medication therapies, and disease states.
Experience in clinic settings and direct collaboration with providers, pharmacists, nursing staff, and patients.
EPIC experience and knowledge of pharmacy workflows, prescription processing, and reimbursement practices.

Responsibilities

Serve as an onsite pharmacy resource in assigned clinics, facilitating medication access, prescription coordination, and continuity of care with providers, clinic staff, pharmacists, nursing teams, and patients.
Build and maintain collaborative relationships with physicians, clinic staff, pharmacists, care managers, and referral sources to support patient enrollment, prescription capture, and retention in the ProMeds Retail Pharmacy program.
Conduct pharmacy benefit investigations, test claims, insurance verification, co-pay reviews, and prior authorization coordination.
Troubleshoot medication access barriers and prescription-related issues, and help expedite prior authorizations.
Educate patients about pharmacy services, medication costs, insurance benefits, formulary requirements, medication access processes, and financial assistance resources.
Help patients navigate insurance and affordability concerns and coordinate timely prescription fulfillment.
Assist patients in securing financial assistance through manufacturer assistance programs, co-pay assistance, foundation support, charity care programs, payment arrangements, and other resources.
Identify and resolve medication access issues, including insurance denials, prior authorization delays, formulary exclusions, coverage lapses, and high out-of-pocket costs.
Promote the ProMeds Retail Pharmacy program through provider engagement, clinic rounding, patient education, departmental presentations, and relationship-building activities.
Maintain accurate and timely documentation in applicable systems.
Partner with pharmacy leadership, business operations, and clinic teams on workflow optimization, process improvement, patient onboarding and retention, and program performance and growth.