Pharmacy Tech- Liaison
About The Position
The pharmacy liaison acts as a single point of contact for patients, families, caregivers, and providers. The role coordinates and guides patients through a comprehensive plan of care to overcome healthcare system barriers, facilitate timely access to medication therapy, and support quality therapy management from pharmacy enrollment through all phases of the plan. The pharmacy liaison assists patients with prior authorizations, benefits investigations, and the high financial costs of specialty medications, helping patients achieve optimal adherence to their care plan. The position also provides direct support to enrolled patients throughout their therapy regimen and contributes to improving the specialty pharmacy experience for patients, caregivers, and providers.
Requirements
- High school diploma or GED.
- More than 10 months of pharmacy technician experience in a specialty pharmacy.
- Certified Pharmacy Technician (CPhT) certification issued by the Arizona Board of Pharmacy.
Nice To Haves
- One year of formalized pharmacy technician training.
- Two years of experience in a specialty pharmacy or with specialty drugs.
- Prior-authorization experience.
- Pharmacy Technician Certification Board Medication History (PTCB) certificate.
Responsibilities
- Initiate and lead ongoing work in patients’ medication therapy, ensuring patient-pharmacy engagement is appropriate and consistent with patient preferences.
- Identify every patient who may benefit from HonorHealth Specialty Pharmacy’s services and make contact efficiently and effectively.
- Explain the pharmacy’s services and support without impeding patients’ choice of pharmacy, and encourage patient participation.
- Perform benefits investigations, prior authorizations, and financial assistance work needed to help patients access their medications.
- Provide support in the fulfillment center.
- Support enrolled patients throughout their therapy regimens to help them achieve intended outcomes.
- Conduct outbound calls for patient support, adherence checks, and refill reminders.
- Accept inbound calls from patients.
- Design and continuously improve pharmacy workflows to enhance the specialty pharmacy experience for patients, caregivers, and providers.
- Follow HonorHealth policies and applicable federal and state regulations, and maintain compliance with accrediting-body standards.
- Educate HonorHealth leadership and clinic staff about the pharmacy’s role to gain support and establish collaboration.
Benefits
- $5,000 sign-on bonus available.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
