Specialty Pharmacy Liaison

Logan Health Medical Center•Kalispell, MT

1d•Onsite

About The Position

Logan Health is seeking an experienced pharmacy technician to support specialty pharmacy services. The Specialty Pharmacy Liaison works within the specialty pharmacy or a supported cardiopulmonary or oncology clinic, serving as a resource for patients, providers, and clinic staff. The role coordinates prior authorizations and helps patients access specialty medications and pharmacy services. The liaison coordinates specialty medication referrals, patient onboarding and education, insurance approvals, financial assistance, refills, shipments, and prescription renewals. The role communicates with patients, providers, clinic staff, pharmacists, payers, and assistance programs to resolve medication-access challenges, while maintaining accurate records and protecting confidential information. The liaison also contributes to workflow improvements, quality initiatives, and departmental goals. This is a full-time, 40-hour-per-week position with an eight-hour day shift, Monday through Friday, in Kalispell, Montana. Logan Health states that schedules may be adjusted to accommodate position and organizational needs.

Requirements

Montana Pharmacy Technician licensure required.
At least two years of pharmacy technician experience required.
Highly proficient in Microsoft Office, particularly Excel and Word.
Ability to quickly learn other software programs and extract relevant information.
Excellent organizational skills, attention to detail, initiative, critical-thinking skills, and ability to set priorities.
Ability to work both independently and as part of a team.
Commitment to teamwork and maintaining confidentiality.
Excellent verbal and written communication skills, including the ability to communicate effectively with varied audiences.
Excellent interpersonal skills and ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

National certification as a CPhT or equivalent.
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology.
Experience in specialty pharmacy, cardiopulmonary, or oncology.

Responsibilities

Receive, review, and process specialty medication referrals; gather required documentation and track progress to support timely prescription fulfillment and treatment initiation.
Coordinate patient onboarding and educate patients about specialty pharmacy services, prior authorizations, medication fulfillment options, and available resources.
Verify insurance benefits, coordinate prior authorization submissions and renewals, and follow up on delays or denials.
Assist with appeals and reconsideration requests under pharmacist direction.
Identify financial assistance programs, help patients complete applications, and monitor approvals and renewals.
Coordinate refills, shipment scheduling, and prescription renewals; conduct refill reminders and adherence outreach.
Escalate clinical concerns or treatment barriers to the pharmacist.
Act as a liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs to communicate updates and resolve medication-access challenges.
Maintain accurate referral, patient, prescription, and authorization records while protecting confidentiality and following pharmacy and regulatory requirements.
Contribute to workflow improvements, quality initiatives, and departmental goals related to timely access, medication adherence, and customer service.
Perform other similar duties as assigned, consistent with required knowledge, skills, and abilities.