Specialty Pharmacy Liaison

Logan Health•Kalispell, MT

2d•Onsite

About The Position

Logan Health is seeking experienced pharmacy technicians to support its specialty pharmacy services. Working within a specialty pharmacy or a supported cardiopulmonary or oncology clinic, the Specialty Pharmacy Liaison serves as a resource for patients, providers, and clinic staff. The role coordinates prior authorizations and helps patients access specialty medications and pharmacy services. The liaison coordinates and tracks specialty medication referrals; supports patient onboarding and explains specialty pharmacy services, authorization processes, fulfillment options, and available resources; verifies insurance benefits and assists with authorization submissions, renewals, appeals, and reconsideration requests under pharmacist direction. The role also helps patients access financial assistance, coordinates refills, shipments, and renewals, and conducts refill reminders and adherence outreach while escalating clinical concerns to a pharmacist. The position maintains accurate records, protects patient confidentiality, follows pharmacy and regulatory requirements, builds relationships across care teams and payers, and contributes to workflow improvements and quality initiatives. The schedule is full-time, 40 hours per week, Monday through Friday, with eight-hour day shifts and no weekends or holidays. The role is based in Kalispell, Montana.

Requirements

Montana Pharmacy Technician licensure.
At least two years of pharmacy technician experience.
High proficiency in Microsoft Office, particularly Excel and Word, and ability to quickly learn other software and extract relevant information.
Excellent organizational skills, attention to detail, initiative, critical-thinking skills, and ability to set priorities and work both independently and as part of a team.
Commitment to teamwork and maintaining confidentiality.
Excellent verbal and written communication skills, including the ability to communicate effectively with varied audiences.
Excellent interpersonal skills and ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

National certification as a CPhT or equivalent.
Knowledge of transplant, hepatitis C, infectious disease including HIV, and/or oncology.
Experience in specialty pharmacy, cardiopulmonary, or oncology.

Responsibilities

Receive, review, and process specialty medication referrals; gather required documentation and track progress to support timely prescription fulfillment and treatment initiation.
Coordinate patient onboarding and educate patients about specialty pharmacy services, prior authorizations, medication fulfillment options, and available resources.
Verify insurance benefits; coordinate prior authorization submissions and renewals; follow up on delays or denials; and assist with appeals and reconsideration requests under pharmacist direction.
Help identify financial assistance programs, complete applications, and monitor approvals and renewals.
Coordinate refills, shipment scheduling, and prescription renewals; conduct refill reminders and adherence outreach; and escalate clinical concerns or treatment barriers to the pharmacist.
Serve as a liaison among patients, providers, clinic staff, pharmacists, payers, and assistance programs to communicate updates and address medication-access challenges.
Maintain accurate referral, patient, prescription, and authorization records while protecting confidentiality and following pharmacy and regulatory requirements.
Contribute to workflow improvements, quality initiatives, and departmental goals supporting timely access, medication adherence, and customer service.