Specialty Pharmacy Liaison - Onsite
About The Position
The full-time, non-exempt Specialty Pharmacy Liaison engages directly with patients to coordinate pharmacy services through a health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, the role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Duties include processing prior authorizations, assisting patients with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. This is an onsite position with no remote work.
Requirements
- High school diploma or equivalent.
- Must be registered as a pharmacy technician in the State of Connecticut, or able to obtain registration on or before the date of hire.
Nice To Haves
- Experience as a pharmacy liaison or pharmacy technician.
- Experience in a health system specialty pharmacy as an in-clinic technician.
- Experience working with various disease states.
- Experience interacting with physicians, nurses, and other healthcare professionals, preferably in a medical clinic.
- Knowledge of benefit investigations, prior authorization support, and patient financial assistance.
- Proficiency with Microsoft Office products, EMR systems such as EPIC, Cerner, or Meditech, and dispensing systems such as QS1, RX30, or Computer Rx.
Responsibilities
- Greet patients upon arrival to the clinic.
- Explain the benefits of the specialty pharmacy and enroll patients in the program.
- Perform insurance benefit investigations, prior authorizations, and work with claim rejects and overrides.
- Help patients find financial assistance, including grants, manufacturer programs, and discount cards.
- Enter data and orders and verify patient information.
- Support enrolled patients throughout their therapy regimen to help them achieve intended outcomes.
- Conduct outbound calls for patient support, adherence checks, and refill reminders.
- Triage clinical questions to the appropriate clinician, such as a pharmacist, nurse, or provider.
- Participate in conferences and workshops to help promote CPS.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
