PHARMACY PATIENT SERVICES REP
About The Position
The Pharmacy Patient Services Rep registers and updates patients, including collecting and entering demographic, eligibility, and insurance information in the appropriate CVHS management information system. The role explains CVHS services and patient policies and procedures, supports pharmacists with prescription insurance claims and patient compliance, and helps patients enroll in Pharmacy Assistance Programs. The representative handles calls about prescription refills and related matters, maintains office supplies, processes mail and prescriptions, and assists other departments with patient, prescription, or billing data. The position also involves maintaining patient confidentiality, reconciling daily input data with computer output, preparing daily cash deposits and encounter forms, and following Mail Order Pharmacy and Specialty Pharmacy accreditation standards.
Requirements
- High school diploma.
- Computer skills.
- Cashiering skills.
- Attention to detail, thoroughness, and follow-through.
- Problem-solving skills and ability to work with minimum supervision.
- Respect for patient confidentiality.
Nice To Haves
- Pharmacy experience is preferred but not mandatory.
- Bilingual ability is preferred but not mandatory.
Responsibilities
- Register patients and update demographic, eligibility, and insurance information in the appropriate CVHS MIS system.
- Explain CVHS services and applicable patient policies and procedures.
- Assist the pharmacist with processing and reconciling prescription insurance claims.
- Assist the pharmacist with patient compliance.
- Help patients enroll in Pharmacy Assistance Programs.
- Answer patient calls about prescription refill requests and related matters.
- Requisition and maintain adequate Pharmacy office supplies.
- Process incoming and outgoing mail, including prescriptions.
- Assist other departments in obtaining patient, prescription, or billing data that supports patient care and billing.
- Maintain strict patient confidentiality.
- Reconcile daily input data against computer output for charges and payments.
- Prepare daily bank deposits of cash received and deliver deposits to the bank as necessary.
- Prepare daily encounter forms for filing.
- Abide by Mail Order Pharmacy and Specialty Pharmacy accreditation standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
