Patient Services Rep

Proliance Surgeons•Issaquah, WA

22h

About The Position

The Patient Services Representative (PSR) represents the face of Proliance Surgeons and provides the first impression for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodations, and access to physicians. The role includes booking appointments and follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing information, and coordinating with physicians and medical assistants about acute scheduling problems. The schedule is Monday to Friday, 7:00 a.m. to 3:30 p.m. The anticipated hiring pay range is $21–$24 per hour. Final individual compensation will be determined based on experience, skills, qualifications, internal equity, and business needs.

Requirements

High school diploma or equivalent.
One to two years of relevant public-contact experience.
At least one year of front-office or reception experience.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation when working with patients, physicians, and staff.
Follow safety, risk management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently and maintain quality, attention to detail, accuracy, and completion.
Be flexible with varied working hours and dependable in attendance.
Remain objective and able to separate oneself personally from situations.
Adapt to change, delays, and unexpected events while maintaining a positive mindset.
Communicate clearly orally and in writing.
Ability to provide feedback to improve performance.
Be self-motivated and able to work independently, measure performance against standards, and overcome obstacles with little supervision.
Prepare records in accordance with detailed instructions.
Type with speed and accuracy.

Nice To Haves

Relevant public-contact experience in a medical office environment.
Medical front-office or reception experience.
Practice management experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments according to established protocols; check in established and new patients; verify information, insurance, and referrals; and ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer the multiline phone system, screen calls as needed, take messages, schedule appointments according to office policies, and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Accurately enter personal health and financial information into the practice management system while complying with federal and local patient privacy laws.
Assist patients with check-in and completion of paperwork or forms when necessary.
Proactively communicate appointment status, wait times, and cancelled or rescheduled appointments.
Review records for completeness, print necessary updates, and put records in order.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow all policies introduced during new associate onboarding, updated in real time, and outlined in the Associate Handbook.