Patient Services Rep

Cooper Norcross University Hospital•Cherry Hill Township, NJ

1d•$18 - $29

About The Position

The Patient Service Representative is a resource to the department, patients, families, and health care team members within the scope of the role. The position supports administrative and scheduling needs for Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives as needed. The representative manages patient communications and administrative tasks, schedules and prepares for appointments, and supports enrollment in digital remote patient monitoring. The role requires collaboration with patients, caregivers, providers, and other health care team members while maintaining patient privacy and confidentiality. The duties listed are guidelines and may not include every action necessary for the job.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Skilled in the use of computers.

Nice To Haves

A minimum of one year of recent registration or billing experience working in a medical facility is preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals is preferred.
Epic experience is preferred.
NAHAM Certified Healthcare Access Associate (CHAA) certification is preferred.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate issues as appropriate.
Fax documents, scan protected health information into patients’ digital health records, and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when they are not active.
Support screening of patients for digital remote patient monitoring program eligibility, including social and digital capabilities, and facilitate program enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review digital remote patient monitoring patient agreements and ensure they are signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain privacy and confidentiality for all patients.
Attend in-services regularly to further develop the position and department.
Perform related duties or special projects as assigned or required.