Patient Services Rep

Proliance Surgeons•Bellingham, WA

About The Position

The Patient Services Representative (PSR) represents the face of Proliance Surgeons and is the first impression for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodations, and access to physicians. The role includes booking appointments and follow-ups, greeting patients, verifying eligibility using appropriate medical terminology, processing necessary information, and coordinating with physicians and medical assistants on acute scheduling problems. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. The starting pay rate is $19.97 per hour for all applicants, including those with previous medical-field experience.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience, preferably in a medical office environment.
At least 1 year of front-office or reception experience; medical experience preferred.
Superior customer service skills.
Strong interpersonal skills, including patience, composure, cooperation, and ability to work well with patients, physicians, and staff.
Adherence to safety, risk-management, and precautionary procedures (OSHA/WISHA), including consistent respect for confidentiality (HIPAA).
Ability to use time efficiently while maintaining quality, detail, accuracy, and task completion.
Willingness and ability to work varied hours and dependable attendance.
Ability to remain objective and personally separate from situations.
Ability to adapt to change, delays, and unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivated and able to work independently, measure performance against standards, and overcome obstacles with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.
Medical office experience.
Medical front-office or reception experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments according to established protocols and office policies, including follow-ups.
Check in established and new patients and verify information, insurance, and referrals; ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, and direct calls and messages to appropriate staff or physicians.
Identify payor source and verify insurance eligibility and financial status.
Enter patient health and financial information accurately into the practice management system while protecting patient privacy in compliance with federal and local laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Proactively communicate appointment status, wait times, and cancelled or rescheduled appointments.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.