Patient Services Rep

Tanner Clinic•Layton, UT

13h•Onsite

About The Position

Tanner Clinic has an immediate opening for a Patient Services Representative at Layton Antelope A. The position works a schedule of Monday 7:45 a.m.–5 p.m., Tuesday 8:30 a.m.–3:30 p.m., Wednesday 7:45 a.m.–5 p.m., and Thursday 9 a.m.–5 p.m. The role provides front-office assistance to patients, including greeting and directing them, gathering information, processing co-pays, handling calls, and entering data into the EHR. The position is in a well-lighted office environment and involves sitting approximately 90 percent of the day, with walking or standing the remainder.

Requirements

High school diploma or equivalent preferred.
Exceptional interpersonal skills and the ability to establish immediate rapport with patients.
Knowledge of basic computer skills.
Knowledge of basic mathematics skills.
Knowledge of individual responsibilities for accurately directing callers.
Ability to obtain appropriate information to route calls to the appropriate person.
Ability to calm or defuse irate callers and patients by identifying concerns and directing calls appropriately.
Adequate hearing to answer the phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Skill in using a multi-line phone system, including transferring calls.
Skill in providing excellent customer service.

Nice To Haves

One year of experience in customer service or reception in a health care environment preferred.
Previous healthcare experience and/or familiarity with medical terminology helpful.
Experience with business office equipment, such as credit card machines, fax machines, and printers, preferred.
Knowledge of medical terminology and organization services.

Responsibilities

Greet patients in a warm, friendly, and prompt manner.
Gather patient and insurance information efficiently and accurately.
Collect and process patient co-pays at the time of service.
Generate fee slips with accurate physician information and obtain signatures on legal documents when necessary.
Answer telephones, screen calls, take messages, and provide information to the appropriate source.
Enter patient data into the EHR system.
Direct and escort patients to physician offices.
Provide information to patients about how to make an appointment.
Assist patients with wheelchairs and wheel them to the appropriate doctor’s office if needed.
Monitor the work area to ensure it remains safe, secure, and well-maintained.
Work urgent care hours if required.
Perform other duties as assigned.