Patient Services Rep

Cooper Norcross University Hospital•Sewell, NJ

1d•$18 - $29

About The Position

The Patient Service Representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. The position supports administrative and scheduling needs for Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs and initiatives as needed. The representative handles communications and front-desk functions, documents events in patients’ digital health records, supports appointment scheduling and preparation, and assists patients with MyChart and digital remote patient monitoring enrollment. The role also involves coordinating remote-monitoring devices, collaborating with patients and care teams, maintaining patient privacy, and attending in-services. The listed duties are guidelines and are not necessarily a complete delineation of all responsibilities.

Requirements

High school diploma or equivalent.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Computer skills.

Nice To Haves

Minimum one year of recent registration or billing experience working in a medical facility.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
Epic experience.
NAHAM Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate issues as appropriate.
Fax and scan protected health information into patients’ digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when not active.
Support screening of patients for digital remote patient monitoring program eligibility, including social and digital capabilities, and facilitate program enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review the digital remote patient monitoring patient agreement and ensure it is signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain privacy and confidentiality for all patients.
Regularly attend in-services to further develop in the position and department.
Perform related duties and special projects as assigned or required.