Patient Services Rep
About The Position
The Patient Services Representative (PSR) is the face of Proliance Surgeons and the first point of contact for patients and their loved ones. The PSR serves as a liaison for patient appointments, accommodation, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing information, and coordinating with physicians and medical assistants on acute scheduling issues. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The anticipated hiring pay range is $21–$24 per hour. Final compensation is determined based on experience, skills, qualifications, internal equity, and business needs.
Requirements
- High school diploma or equivalent.
- One to two years of relevant public-contact experience; medical office experience is preferred.
- At least one year of front-office or reception experience; medical experience is preferred.
- Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
- Adhere to safety, risk management, and precautionary procedures (OSHA/WISHA), and maintain confidentiality in accordance with HIPAA.
- Use time efficiently and demonstrate quality, attention to detail, accuracy, and completion.
- Be willing and able to work varied hours and maintain dependable attendance.
- Remain objective and separate personal reactions from situations.
- Adapt to change, delays, or unexpected events while maintaining a positive mindset.
- Communicate clearly in writing and orally.
- Provide feedback to improve performance.
- Be self-motivated, work independently with little supervision, and overcome obstacles and challenges.
- Prepare records according to detailed instructions.
- Type with speed and accuracy.
Nice To Haves
- Practice management experience.
Responsibilities
- Provide exemplary customer service in person and over the phone.
- Greet and direct patients, vendors, and visitors.
- Schedule appointments according to established protocols; check in established and new patients and verify their information, insurance, and referrals.
- Ensure consent forms and patient information are current in practice management software and electronic medical record systems.
- Answer a multiline phone system, screen calls as needed, take messages, schedule appointments according to office policies, and direct calls and messages to appropriate staff or physicians.
- Identify payor sources and verify insurance eligibility and financial status.
- Accurately enter personal health and financial information into the practice management system while complying with privacy laws.
- Assist patients with check-in and completion of paperwork or forms as needed.
- Communicate proactively about appointment status, wait times, and cancellations or rescheduling.
- Review records for completeness, print necessary updates, and organize records.
- Review physician clinic schedules for accuracy.
- Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
- Coordinate with medical assistants and the clinical team to facilitate patient flow.
- Schedule appointments, conferences, and meetings in person as requested.
- Schedule interpreters for patient appointments as needed.
- Complete other duties and assist others as directed.
- Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.
Benefits
- Health coverage.
- 401(k) with employer match.
- Profit sharing.
- Paid time off.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
