Pharmacy Patient Services Rep (4337)
About The Position
The Pharmacy Patient Services Rep registers and updates patients, including collecting and entering demographic, eligibility, and insurance information into the appropriate CVHS MIS system. The role explains CVHS services and patient policies and procedures, and assists pharmacists with prescription insurance claims and reconciliation, patient compliance, and enrollment in Pharmacy Assistance Programs. The representative responds to patient calls about prescription refills and related matters; requisitions and maintains pharmacy office supplies; and processes incoming and outgoing mail, including prescriptions. The role also helps other departments obtain patient, prescription, or billing data to support patient care and billing workflows. Additional duties include maintaining patient confidentiality, reconciling daily input data with computer output for charges and payments, preparing daily bank deposits and delivering them to the bank as necessary, and preparing daily encounter forms for filing. Pharmacy staff must abide by accreditation standards in Mail Order Pharmacy and Specialty Pharmacy.
Requirements
- High school diploma.
- Computer skills.
- Cashiering skills.
- Attention to detail, thoroughness, and follow-through.
- Problem-solving skills and ability to work with minimum supervision.
- Respect for patient confidentiality.
Nice To Haves
- Pharmacy experience preferred, but not mandatory.
- Bilingual skills preferred, but not mandatory.
Responsibilities
- Register patients and collect and update demographic, eligibility, and insurance information in the appropriate CVHS MIS system.
- Explain CVHS services and applicable patient policies and procedures.
- Assist pharmacists with prescription insurance claims, including reconciliation.
- Assist pharmacists with patient compliance.
- Help patients enroll in Pharmacy Assistance Programs.
- Answer patient calls concerning prescription refill requests and related matters.
- Requisition and maintain adequate pharmacy office supplies.
- Process incoming and outgoing mail, including prescriptions.
- Help other departments obtain patient, prescription, or billing data to support patient care and billing.
- Maintain strict patient confidentiality.
- Reconcile daily input data with computer output for charges and payments.
- Prepare daily bank deposits of cash received and deliver deposits to the bank as necessary.
- Prepare daily encounter forms for filing.
- Abide by accreditation standards in Mail Order Pharmacy and Specialty Pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
